I am trying to add multiple sales iq chatbots on multiple page through GTM
how can I disable the previous chatbot if a user is coming from another page? It shows two chatbots if a user is coming from different page where another chotbot is active
SalesIQ Scripts and Zoho Bookings Integration
Hi, I love this integration (we used the template with a few tweaks to fit in with our business) - though, it'll be great if it was possible to use the "date-timeslots" input card, with the slots populated via the Zoho Bookings availability. i.e. not
How to add custom parameters in Code Live Chat integration
Hello, I use the widget Live Chat integration on my website. I have added the script in my footer of my website : <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"xxxxxxxxxxxxxxxx", values:{},ready:function(){}};var
I need help regarding the Chat button
I need help regarding the Chat button on my website, there are many places where we put a Button to open the Exiting chat system now we are moving on Zoho so I want to know a particular script that open Zoho chat while pressing the button on the we
How to 'restart' the chat? Users will reach the 'end' of the chat and even with operators available, cannot reach a person.
Scenario: user is chatting through SalesIQ to either bot or human operator. When chat is complete, the user is unable to start it again. If the user has another question and reopens the chat, they can only input their name and email to leave a message.
SalesIQ Prechat fields mandatory when offline
Is there an easy way to have the Name and Email fields in the SalesIQ prechat form mandatory when offline and optional when online?
Build Bot as per requirements
Hi We are looking for a developer who can build zoho bot by using/ updating script of basic template available from sales iq, (ZOBOT) - SHOP - TRACK ORDER - HAVE A QUERY - JUST BROWSING - Under SHOP, we want, -> Question-
Pre-chat form input validation
Good day, Is there any way to validate inputs from pre-chat forms? The name input field accepts special characters such as "*&$^%#$". Which is I think not appropriate.
Can zoho bot + dialogflow from Google sheets or zoho sheets be started now?
Is there a chance to help get started and run?
Intelligent Triggers customaction not working
I am having difficulties setting up customactions within our website. First question: What is the amount time it takes for a setting change to be applied? I have noticed that when disabling a rule the change won't become active for a period of time. This
Looking for someone to write ScriptIQ for my ec site
hi i am looking for the authorized partner to help me write Script IQ for my ec site. please reach out to me.
Zobot
Dear Team, Anyone can help with this. I already configure this before we launch the zobot. But Send a Message and end the conversation in this case how do I test on it. Kindly help on this today whether there is send a message and end conversation are
Need partner to build a new SalesIQ Zobot
We are looking for Zoho certified partners who can help us to build a new Chatbot on our website Zobot goal: To capture lead info (email, name, company) Requirements Lead details will be integrated into Zoho CRM Product question Collect some info
Zobot Tip 1: Keep your visitors from waiting with chat forward action in the Zobot!
Visitors on a website do not usually like to be placed in situations where they need to wait for a response to their query. The Zobot eases this situation with its instantaneous and accurate responses. But what happens when the Zobot itself is in a situation where it does not know the answer to a question that the visitor has put up? This is when chat forward comes in handy. The 'forward' action in the Zobot: The 'forward' action in the Zobot lets the Zobot transfer chats to operators inside your
Leverage browser caching for SalesIQ Widget
My tests on GTMetrix for my website always bring up salesiq as something that can be cached to improve the page speed. Any ideas on how this can be done? https://salesiq.zoho.in/widget (5 minutes)
Zobot and intro.js
Hello I am a coder, but still new to the zobot's deluge language and zoho in general. I designed a tour using intro.js for my wordpress ecommerce site.... now I need the zobot to run the tour when the customer needs it. Does anyone know how to invoke the command wpIntroJs_StartTour() from the zobot?
Widget code now breaking Magento's JS!
Has the Sales IQ code had some updates in the past 48hrs? I've had to disable on our Magento 2 store as it's messing with Magento's own JS effectively killing the site. We've had it the widget code working fine for ages, what's changed? The error fired
Continue questions
Hi, The response not show correct in chat box. Kindly verify on attach file i send just now. Thanks.
Zobot creation
Context handler Hi, anyone can help me on this. This few days i thought get show good result. But not it seems like show no answer. Can anyone solve me on this. As i need submit this friday.
Sales IQ Script Smart Bot Development
We are currently in the process of designing a smart bot and we have already created the structure, we are just facing some difficulties with linking it with our CRM. We have already started with developing the smart bot. Its purpose is to: Create an easy way for our visitor to be able to obtain the following quote (Care Providers, First Aid Paramedics and First Aid Training) 24/7 (whether it be during business hours or outside of business hours) What is left to be done When the user selected 1
Zobot dynamic text
Hello, I'm building a zobot. To make it as personalised as possible I would like to use the dynamic text. Using %visitor.name% or email is working good, but i've a problem with the %smart.timenow% text. What kind of visitor info is required to use the smart time command? greatings, Jonatan Vrijenhoek
Zoho Sales IQ - We are disconnect
Why after a while, it appears that the click chat is disconnected? I wish I was always connected, because people think I'm not online.
Zobot Dialogflow integration: Does the "File Uploaded Successfully" message work for the built in integration?
At the bottom of this documentation page: https://www.zoho.com/salesiq/help/developer-section/bot-dialogflow-basics.html It says the following: File Upload While uploading a file to the Dialogflow bot, a text message that says File Uploaded Successfully will be sent to Dialogflow. No text will be displayed in the chat window and the text will not be sent based on the language. The user needs to handle the file upload intent based on the text response." I checked the History inside my Dialogflow console,
Looking to add features to chat bot like information collection, email composition and sending, etc
What the title says here, we're looking for a way to add features to our chat bot like gathering information based on what selections a website visitor chooses from pre-selected responses. I'd also like this chat bot to send this info over to a monitored inbox, as well as provide links for learning purposes.
How can I create a Zohobot that leads to a specific operator or team?
Hello Zoho Community. I'm coming here to ask for help in the following situation. I'd like to create a Zohobot that based on a few questions, it routes the chat to a specific operator or a specific team. My idea is to create a dialog flow like the following: The chat starts on the first message sent by the visitor, after its sent, the chat bot returns the following answer: "How may we help you today?", giving two possible answers: "Help with Ideris Store in Store" and "Help with Ideris HUB", depending
How to attach a picture into a ticket that was created by bot
Hi, We have tried to attach a picture into the ticket that we created with the bot, but we haven't been able to do it. We know that the attachment is stored in the attachments list and to be able to call the picture we have to use attachment.get(0) to get the first picture from the client. We would like to know the correct syntax and also how to implemented it on the zoho.desk.create function. Thank you! I will waiting for your reply.
Zobot configuring and development help
My company GoShare has been using sales IQ for over a year. We would like to add zobots. Our engineering team has their hands full at the moment and we would like to hire someone to help us configure a zobot. You can learn more about us at www.goshare.co . If you're intersted please send over a resume and inlclude at least one example of a zobot that you have built.
A Spreadsheet is enough to create and update your QnA bot. Check how!
There is an update on this bot, and it is not available for new implementations. If you have implemented it already, it will work as expected. Yes, now you can create and update your QnA bot with the help of a spreadsheet. We've built a Zobot that can answer FAQs with the help of Google Spreadsheet instead of scripts. Also, we have integrated the Zobot with Dialogflow to respond to other common questions that are not updated in the spreadsheet. For your benefit we're sharing the logic and
Can you set the default country code on a Zobot 'tel' input card?
I'm using input cards on my Zobot on salesiq script. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +91 (India)? The documentation doesn't mention this as an option so I suspect it's not possible but I thought I'd ask anyway.
Can you set the default country code on a Zobot 'tel' input card?
i'm using salesiq script for making zobot. i want to set default country code as +91 (India) which has default as +1 (US) now. how can i change this?
CUSTOM MESSAGE REPLACEMENT/TRANSLATION
Dear Support, On Mobile SDK / Website, when the website language changes, default messages and chat widget properties are translated automatically, But if you use, custom messages, you have to create another website on SalesIQ (Mobile or Web) or you should not use any customized message if you want to serve in different languages A few months ago; Desk Team has created a Beta Version of Multilingual Knowledgebase which gives customers to manage all the articles in different languages. A system like
Connect fb page
how we can connect fb page with salesiq zobot
How do I assign values from a Zobot to a SIQ field using Input Cards?
I'm using Deluge, byw. I can't get the syntax right. I'm not getting an error message but nor is the data from the input cards being assigned to the visitor record. The templates use this example, but this doesn't use an input card: question1 = {"name":"email","replies":{"Great! Could you help me with your registered email address?",{"field_name":"siq_email","validate":{"format":"email","error":{"Please enter a valid email address"}}}}}; The help system suggest this, but this dosn't use an input
Zobot
I was using Hubspot for a pretty long time and wanted a change. Thought Zoho suite would be a valuable product. I'm now using SalesIQ for the past few days. This is a pretty decent app with relevant features I was however, surprised by it's bot creating methodology. Zobot is very highly difficult to customize. In fact startups who don't have a tech team can never do it efficiently. I used bots in Hubspot and Freshchat. Oh my good god! I never felt so good. These guys have built a really awesome bot
Custom Field Dialogflow
I've been looking for a solution similar to this but for Dialogflow: https://help.zoho.com/portal/en/kb/zia-skills/integrations/articles/zia-zobot#Example_scenario_-_Service_appointment_booking I have to create a bot where the user can request a quote. But there are way too many option to put them into a "multiple select" input card. So I will need the user to type it in. I want to store this data in a custom field that can be seen in the CRM also. Is it possible to create a custom field such as
Zobot - Check if user subscribed to mailing list
Hello, I'm currently using the Sales IQ feature that allows users to check a box and subscribe to a mailing list in campaigns. I'm in the process of developing a Zobot script, and what I'd like to do is check whether or not the visitor checked the box to subsribe to the campaign and if not ask if them if they'd like to sign up during the course of the chat. However I can't seem to find a way to check for that value (I assumed it would be in the "visitor" variable). Is there any way I can accomplish
[ZOBOT] Using visitor data in replies
Hi! I was wondering if it's possible to use visitor data in the responses the Zobot sends. Source: https://www.zoho.com/salesiq/help/developer-section/responses-fieldname.html In this example the visitor sets his name to Smith. Is it possible to use "Smith" in your reply? Instead of a "Thank you" it would be "Thank you Smith" These little things make conversations a lot more personal. Is this possible already? If not I'd love to see this added.
Let the Zobot dynamically display slots and fix appointments using Zoho Calendar!
Calendars are a huge element in any business - be it small scale or big scale, an industry has requests and appointments coming in all around the year. If you own a business, you will know that a substantial amount of time gets wasted in scheduling. Staff get tied up manually with something as simple as setting up an appointment when they could be doing something more valuable. Imagine if a bot could handle all the mundane stuff so that your staff is free to do more significant work? We have come
Problem with Material Design 1.0+ versions
Hi, we can't run zoho with material design component versions above v1.0.0. We have to use the most updated version(1.2.0-alpha05) Will there be an update with Zoho SDK soon? Or any solution you may recommend?
Hide button offline
How I can hide chat button when agent is offline. Can I do it with API or configuration?
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