Looking to add features to chat bot like information collection, email composition and sending, etc
What the title says here, we're looking for a way to add features to our chat bot like gathering information based on what selections a website visitor chooses from pre-selected responses. I'd also like this chat bot to send this info over to a monitored inbox, as well as provide links for learning purposes.How can I create a Zohobot that leads to a specific operator or team?
Hello Zoho Community. I'm coming here to ask for help in the following situation. I'd like to create a Zohobot that based on a few questions, it routes the chat to a specific operator or a specific team. My idea is to create a dialog flow like the following: The chat starts on the first message sent by the visitor, after its sent, the chat bot returns the following answer: "How may we help you today?", giving two possible answers: "Help with Ideris Store in Store" and "Help with Ideris HUB", dependingHow to attach a picture into a ticket that was created by bot
Hi, We have tried to attach a picture into the ticket that we created with the bot, but we haven't been able to do it. We know that the attachment is stored in the attachments list and to be able to call the picture we have to use attachment.get(0) to get the first picture from the client. We would like to know the correct syntax and also how to implemented it on the zoho.desk.create function. Thank you! I will waiting for your reply.Zobot configuring and development help
My company GoShare has been using sales IQ for over a year. We would like to add zobots. Our engineering team has their hands full at the moment and we would like to hire someone to help us configure a zobot. You can learn more about us at www.goshare.co . If you're intersted please send over a resume and inlclude at least one example of a zobot that you have built.A Spreadsheet is enough to create and update your QnA bot. Check how!
There is an update on this bot, and it is not available for new implementations. If you have implemented it already, it will work as expected. Yes, now you can create and update your QnA bot with the help of a spreadsheet. We've built a Zobot that canCan you set the default country code on a Zobot 'tel' input card?
I'm using input cards on my Zobot on salesiq script. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +91 (India)? The documentation doesn't mention this as an option so I suspect it's not possible but I thought I'd ask anyway.Can you set the default country code on a Zobot 'tel' input card?
i'm using salesiq script for making zobot. i want to set default country code as +91 (India) which has default as +1 (US) now. how can i change this?CUSTOM MESSAGE REPLACEMENT/TRANSLATION
Dear Support, On Mobile SDK / Website, when the website language changes, default messages and chat widget properties are translated automatically, But if you use, custom messages, you have to create another website on SalesIQ (Mobile or Web) or you should not use any customized message if you want to serve in different languages A few months ago; Desk Team has created a Beta Version of Multilingual Knowledgebase which gives customers to manage all the articles in different languages. A system likeConnect fb page
how we can connect fb page with salesiq zobotHow do I assign values from a Zobot to a SIQ field using Input Cards?
I'm using Deluge, byw. I can't get the syntax right. I'm not getting an error message but nor is the data from the input cards being assigned to the visitor record. The templates use this example, but this doesn't use an input card: question1 = {"name":"email","replies":{"Great! Could you help me with your registered email address?",{"field_name":"siq_email","validate":{"format":"email","error":{"Please enter a valid email address"}}}}}; The help system suggest this, but this dosn't use an inputZobot
I was using Hubspot for a pretty long time and wanted a change. Thought Zoho suite would be a valuable product. I'm now using SalesIQ for the past few days. This is a pretty decent app with relevant features I was however, surprised by it's bot creating methodology. Zobot is very highly difficult to customize. In fact startups who don't have a tech team can never do it efficiently. I used bots in Hubspot and Freshchat. Oh my good god! I never felt so good. These guys have built a really awesome botCustom Field Dialogflow
I've been looking for a solution similar to this but for Dialogflow: https://help.zoho.com/portal/en/kb/zia-skills/integrations/articles/zia-zobot#Example_scenario_-_Service_appointment_booking I have to create a bot where the user can request a quote. But there are way too many option to put them into a "multiple select" input card. So I will need the user to type it in. I want to store this data in a custom field that can be seen in the CRM also. Is it possible to create a custom field such asZobot - Check if user subscribed to mailing list
Hello, I'm currently using the Sales IQ feature that allows users to check a box and subscribe to a mailing list in campaigns. I'm in the process of developing a Zobot script, and what I'd like to do is check whether or not the visitor checked the box to subsribe to the campaign and if not ask if them if they'd like to sign up during the course of the chat. However I can't seem to find a way to check for that value (I assumed it would be in the "visitor" variable). Is there any way I can accomplish[ZOBOT] Using visitor data in replies
Hi! I was wondering if it's possible to use visitor data in the responses the Zobot sends. Source: https://www.zoho.com/salesiq/help/developer-section/responses-fieldname.html In this example the visitor sets his name to Smith. Is it possible to use "Smith" in your reply? Instead of a "Thank you" it would be "Thank you Smith" These little things make conversations a lot more personal. Is this possible already? If not I'd love to see this added.Let the Zobot dynamically display slots and fix appointments using Zoho Calendar!
Calendars are a huge element in any business - be it small scale or big scale, an industry has requests and appointments coming in all around the year. If you own a business, you will know that a substantial amount of time gets wasted in scheduling. Staff get tied up manually with something as simple as setting up an appointment when they could be doing something more valuable. Imagine if a bot could handle all the mundane stuff so that your staff is free to do more significant work? We have comeProblem with Material Design 1.0+ versions
Hi, we can't run zoho with material design component versions above v1.0.0. We have to use the most updated version(1.2.0-alpha05) Will there be an update with Zoho SDK soon? Or any solution you may recommend?Hide button offline
How I can hide chat button when agent is offline. Can I do it with API or configuration?Gain insights on what visitors have to say about your brand using feedback widgets.
Feedback is essential for any business, be it small or large. You can use this feedback to gauge what your visitors' preferences are, what more they expect from you and your brand and make improvements accordingly. The Zobot offers a bunch of feedback widgets that you can use inside all of the platforms available. Happiness Rating: This card can be used to obtain the rating from the visitor in the smiley input format. Syntax: { "type" : "happiness-rating",Chat forward operation waits indefinitely for operator to pick up
In my bot, visitor can elect to speak to an operator. In that case, I've programmed the bot to forward the chat. However, I've noticed that in the event that an operator is marked as available but unable to accept the chat, the chat will continue waiting forever. Is there a way to set a time limit for how long a visitor is kept waiting? I don't want them to wait so long that they leave the website. Or ideally, these chats can be sent to the "Missed Chats" category.SalesIQ/Zobot - Cards in action/replies of operator_busy, pending, etc?
I'm looking at https://www.zoho.com/salesiq/help/developer-section/responses-actions.html and have the following question: ==> For actions like operator_busy, block, pending, and end do the replies HAVE to be only a List containing text messages, or can they contain other cards, like, articles, videos, etc ? For example, is the following a valid action? { "action": "pending", "replies": [ "Sorry to keep you waiting, but generating the detailed report is taking longer than expected".,Close Date for a Deal Within Chat
I've had a chat with a new visitor, she asked about a sale, I gave a quote and said would send her an estimate. Right from the chat screen (on a PC) I want to enter her as a potential deal. Its statuses presumes pre-closing stages like qualification, negotiation, etc. Yet, a field for "Close date" is mandatory. How can such date be existent if the deal is still in pre-closing? Can you make it not mandatory to save the common sense?Need help with customizing a ZoHo Chat Bot
I need help building out a chatbot for Sales IQ for my website OneCBD.com. I need help with complete configuration as well as building out a quiz in the chat bot to help customers find products that suit them best. Is there a certified partner out there who can help?Revamp your institution's admission model with the Edubot!
Students always have numerous questions and they need immediate assistance with respect to that. Assigning a dedicated human staff to address this may not be as effective because human resources definitely have certain limitations and they can only meet with a handful of students every day. In this case, it becomes crucial for educational institutions to improve their student communication process, especially during the admission season. Zobots can remodel your current admission structure and enhanceHow to change language on demand
I have a toggle button on my site. What i am trying to do is to be able to switch between languages with a simple toggle button. The function works as expected but it does not do anything to the chat button. The language doesn't change. Do i need to refresh the button? Or what is needed to do to accomplish this Here is the code function cambioIdioma() { var checkBox = document.getElementById("toggle-switch1"); if (checkBox.checked == true) { $zoho.salesiq.language("es");Sales IQ add custom field
I am having trouble getting my Sales IQ customfield.add() working. I cannot submit the form. I believe the issue lies in the zoho desk field not linking up. I want offline viewers to select a dropdown menu, then have that submission create a ticket. $zoho.salesiq.ready = function () { $zoho.salesiq.customfield.add({ "name": "Contact Reason", "hint": "Reason for Contact", "type": "selectbox", "required": "true", "visibility": "offline",Double-up your sales, conversions and retention with E-Commerce Zobots!
E-Commerce does not follow a single path. Just like how there are multiple channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media, etc. This myriad of options can be disorienting to customers if there isn’t one clear route for them to reach their purchase goals. Companies today can use Zobots to eliminate the disorientation and communicate with visitors instantly and resolve their issues then and there. These round-the-clock ZobotsLive Chat APi for Chatbot handover
Hi team Zoho, Is there a Live chat API available? We offer a chatbot tool and would like to integrate with Zoho for live chat (I believe that is Zoho Desk?). One of our clients is requesting the feature so we're exploring the options. The image below indicates the process. The cloud on the left represents the different channels such as WhatsApp, Messenger, Web etc. These channels are connected to the Flow.ai chatbot tool. When the bot is not able to automate the question there should be hand-offZoho SalesIQ Implementation Consulting
I live in California and am a ZohoOne user. I would like to implement SalesIQ but I find It very difficult compared to other chatbots. I'd like to use it if possible b/c it integrates with other Zoho products. Does anyone do this type of consulting? GregLooking to build a chatbot connected to salesiq
We dont really have a preference on the platform that is used but I think dialogflow/watson so that it can be deployed over other channels like facebook messenger. Zia skills can be deployed there as well? Requirements: Initial customer contact: Chat with Sales Book a Product Demo Chat with Support Just browsing: Sales chat - Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements. Product Demo - is it possible to embed an iframe in theNeed Help with Sales IQ Zobot. Email me
I Need Help with Sales IQ Zobot. Reply with you quote.Chat history: Add E-mail replies and notes to the chat feed.
Hi all, the title says it all. It would save some clicks... Thanks, FlorianIncreasing downtime
Is anyone catching the outages of SalesIQ? The past 3 mornings we have seen the live chat stop working without notice. Customers click to start a live chat and the timer counts down to :01 seconds and then nothing. Our agents aren't alerted about a live chat. We first saw this issue on Black Friday, so not sure if ZoHo is not able to scale with the demand of the season. We contact Support each morning and even getting a response from ZoHo Support takes up to 40 minutes. This is our busiest time ofHow to Reset a Chat in my own Browser
I am trying to update and test my changes to my Zobot at the same time. However when I make changes to the chatbot and look at them in my browser I can see that the changes have not been applied. For example: my chatbot is currently set to diabled, but it still carrying on the conversation in my browser, even if I close the browser and reopen the site. I've also tried opening the browser in an incognito window, and while this works once, after that it recognizes me and continues the chat withoutAutomate reservations and drive incremental revenue and engagement with the hotel Zobot
If you are a part of the hospitality industry, you know how important customer engagement is. Keeping hotel guests engaged and comfortable has always been an uphill task and this task would be nearly impossible without actually connecting with your guests to ascertain what they would like. The Zobot for the hotel industry completely redefines a hotel’s guest experience by keeping your guests engaged right from pre-booking to post-departure while also helping them solve their check-in/out issues.Static Chat link and hidden chat sticker issue
We are trying to implement chat into a browser based SAAS product. As we have controls all over the screen, having a always present bubble is not an option, so instead, we want to have a static button in a certain place that launches the Chat. We were able to accomplish that, however, for some reason, we have an area at the bottom of the page, exactly 21px high and taking up the entire width of the page, that is a acting as a link to show the Chat widget (same as the button). So wherever you clickHow to suppress/ignore default PARAMS prompt if using Context Handler Function
I am creating a Zobot script using Zia Skills for Lead Generation. This includes an Action that collects some user inputs to give user specific outputs through the Execution Function. For example, the problem goes like this: Once the action is triggered, the visitors are asked few questions. One of the questions is whether they have a appeared for a particular exam. If they select YES (single select input), then and only then are they prompted for that exam score, if they select NO the Context HandlerI need to have a bot built....
The bot would be a fill in the blank intro. (Name, phone, last 4 of SSN, reason for contact). I would like this to be during online hours, and another bot for offline hours (Name, phone, email, Call me back or email me back options).SalesIQ add Lead button not working,
Currently trying to use salesIQ and integrate it in CRM, salesIQ was installed successfully, apparently, add Lead button is not working properly, add Contact is working tho. the form for addLead is submitting, and 200 response, but it is not firing, some javascript errors is logging in the console. attaching screenshot of the errors,ZOBOT UPDATION
Need to update the bot as per mentioned in the document. Please reach us with quotation at +91-9836274438 (Tathagata)Scale up customer support and prospect engagement manifold with the Q&A Zobot!
Every industry needs someone to answer their Q&A. Artificial Intelligence is tremendously altering business trends and Zobots, powered by AI are beginning to take over the business world and are becoming a very reliable customer service channel. Zobots have come a long way and sometimes customers cannot tell if they are communicating with a human or a computer. That's how seamless chats with Zobots have become. If you're looking to keep your visitors engaged 24/7, the Q&A Zobot is your answer. TheseNext Page
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Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagementPlug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot builder!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticket fromBuild powerful multilingual bots for your website with Zobot-Dialogflow integration!
We are familiar with the fact that Zobot is chatbot framework that lets you develop extremely flexible, integrable and customizable bots. Not just that, Zobots are also versatile enough to let bots built on other prominent third-party platforms to be mapped with them. Thus, letting its users leverage the power of bots built on other platforms to assist their visitors. And, Dialogflow is the new addition to the line of integrations that Zobot has extended. So, what is Dialogflow? Dialogflow is aPlug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiterNow Zobot can log your appointments with Zoho Bookings!
Hi everyone, good to see you! Here's a simple yet efficient Zobot for organizing and scheduling appointments via Zoho Bookings. This Zobot can start a proactive conversation, schedule appointments/bookings with your website visitors on their preferred
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How to mute chat notification sound by default in Zoho SalesIQ?
We’ve recently embedded the Zoho SalesIQ chatbot on our website, and we’ve noticed that notification sounds sometimes play even when the visitor hasn’t interacted with the chat widget yet. We’re trying to understand two things: Why do these sounds occurNeed Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it
Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it. I get leads from our website and we need to make sure those are not junk. So we are using proactive chat bot and we need mobile OTPs to
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Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter
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