Gain insights on what visitors have to say about your brand using feedback widgets.
Feedback is essential for any business, be it small or large. You can use this feedback to gauge what your visitors' preferences are, what more they expect from you and your brand and make improvements accordingly. The Zobot offers a bunch of feedback widgets that you can use inside all of the platforms available. Happiness Rating: This card can be used to obtain the rating from the visitor in the smiley input format. Syntax: { "type" : "happiness-rating",
Chat forward operation waits indefinitely for operator to pick up
In my bot, visitor can elect to speak to an operator. In that case, I've programmed the bot to forward the chat. However, I've noticed that in the event that an operator is marked as available but unable to accept the chat, the chat will continue waiting forever. Is there a way to set a time limit for how long a visitor is kept waiting? I don't want them to wait so long that they leave the website. Or ideally, these chats can be sent to the "Missed Chats" category.
SalesIQ/Zobot - Cards in action/replies of operator_busy, pending, etc?
I'm looking at https://www.zoho.com/salesiq/help/developer-section/responses-actions.html and have the following question: ==> For actions like operator_busy, block, pending, and end do the replies HAVE to be only a List containing text messages, or can they contain other cards, like, articles, videos, etc ? For example, is the following a valid action? { "action": "pending", "replies": [ "Sorry to keep you waiting, but generating the detailed report is taking longer than expected".,
Close Date for a Deal Within Chat
I've had a chat with a new visitor, she asked about a sale, I gave a quote and said would send her an estimate. Right from the chat screen (on a PC) I want to enter her as a potential deal. Its statuses presumes pre-closing stages like qualification, negotiation, etc. Yet, a field for "Close date" is mandatory. How can such date be existent if the deal is still in pre-closing? Can you make it not mandatory to save the common sense?
Need help with customizing a ZoHo Chat Bot
I need help building out a chatbot for Sales IQ for my website OneCBD.com. I need help with complete configuration as well as building out a quiz in the chat bot to help customers find products that suit them best. Is there a certified partner out there who can help?
Revamp your institution's admission model with the Edubot!
Students always have numerous questions and they need immediate assistance with respect to that. Assigning a dedicated human staff to address this may not be as effective because human resources definitely have certain limitations and they can only meet with a handful of students every day. In this case, it becomes crucial for educational institutions to improve their student communication process, especially during the admission season. Zobots can remodel your current admission structure and enhance
How to change language on demand
I have a toggle button on my site. What i am trying to do is to be able to switch between languages with a simple toggle button. The function works as expected but it does not do anything to the chat button. The language doesn't change. Do i need to refresh the button? Or what is needed to do to accomplish this Here is the code function cambioIdioma() { var checkBox = document.getElementById("toggle-switch1"); if (checkBox.checked == true) { $zoho.salesiq.language("es");
Sales IQ add custom field
I am having trouble getting my Sales IQ customfield.add() working. I cannot submit the form. I believe the issue lies in the zoho desk field not linking up. I want offline viewers to select a dropdown menu, then have that submission create a ticket. $zoho.salesiq.ready = function () { $zoho.salesiq.customfield.add({ "name": "Contact Reason", "hint": "Reason for Contact", "type": "selectbox", "required": "true", "visibility": "offline",
Double-up your sales, conversions and retention with E-Commerce Zobots!
E-Commerce does not follow a single path. Just like how there are multiple channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media, etc. This myriad of options can be disorienting to customers if there isn’t one clear route for them to reach their purchase goals. Companies today can use Zobots to eliminate the disorientation and communicate with visitors instantly and resolve their issues then and there. These round-the-clock Zobots
Live Chat APi for Chatbot handover
Hi team Zoho, Is there a Live chat API available? We offer a chatbot tool and would like to integrate with Zoho for live chat (I believe that is Zoho Desk?). One of our clients is requesting the feature so we're exploring the options. The image below indicates the process. The cloud on the left represents the different channels such as WhatsApp, Messenger, Web etc. These channels are connected to the Flow.ai chatbot tool. When the bot is not able to automate the question there should be hand-off
Zoho SalesIQ Implementation Consulting
I live in California and am a ZohoOne user. I would like to implement SalesIQ but I find It very difficult compared to other chatbots. I'd like to use it if possible b/c it integrates with other Zoho products. Does anyone do this type of consulting? Greg
Looking to build a chatbot connected to salesiq
We dont really have a preference on the platform that is used but I think dialogflow/watson so that it can be deployed over other channels like facebook messenger. Zia skills can be deployed there as well? Requirements: Initial customer contact: Chat with Sales Book a Product Demo Chat with Support Just browsing: Sales chat - Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements. Product Demo - is it possible to embed an iframe in the
Need Help with Sales IQ Zobot. Email me
I Need Help with Sales IQ Zobot. Reply with you quote.
Chat history: Add E-mail replies and notes to the chat feed.
Hi all, the title says it all. It would save some clicks... Thanks, Florian
Increasing downtime
Is anyone catching the outages of SalesIQ? The past 3 mornings we have seen the live chat stop working without notice. Customers click to start a live chat and the timer counts down to :01 seconds and then nothing. Our agents aren't alerted about a live chat. We first saw this issue on Black Friday, so not sure if ZoHo is not able to scale with the demand of the season. We contact Support each morning and even getting a response from ZoHo Support takes up to 40 minutes. This is our busiest time of
How to Reset a Chat in my own Browser
I am trying to update and test my changes to my Zobot at the same time. However when I make changes to the chatbot and look at them in my browser I can see that the changes have not been applied. For example: my chatbot is currently set to diabled, but it still carrying on the conversation in my browser, even if I close the browser and reopen the site. I've also tried opening the browser in an incognito window, and while this works once, after that it recognizes me and continues the chat without
Automate reservations and drive incremental revenue and engagement with the hotel Zobot
If you are a part of the hospitality industry, you know how important customer engagement is. Keeping hotel guests engaged and comfortable has always been an uphill task and this task would be nearly impossible without actually connecting with your guests to ascertain what they would like. The Zobot for the hotel industry completely redefines a hotel’s guest experience by keeping your guests engaged right from pre-booking to post-departure while also helping them solve their check-in/out issues.
Static Chat link and hidden chat sticker issue
We are trying to implement chat into a browser based SAAS product. As we have controls all over the screen, having a always present bubble is not an option, so instead, we want to have a static button in a certain place that launches the Chat. We were able to accomplish that, however, for some reason, we have an area at the bottom of the page, exactly 21px high and taking up the entire width of the page, that is a acting as a link to show the Chat widget (same as the button). So wherever you click
How to suppress/ignore default PARAMS prompt if using Context Handler Function
I am creating a Zobot script using Zia Skills for Lead Generation. This includes an Action that collects some user inputs to give user specific outputs through the Execution Function. For example, the problem goes like this: Once the action is triggered, the visitors are asked few questions. One of the questions is whether they have a appeared for a particular exam. If they select YES (single select input), then and only then are they prompted for that exam score, if they select NO the Context Handler
I need to have a bot built....
The bot would be a fill in the blank intro. (Name, phone, last 4 of SSN, reason for contact). I would like this to be during online hours, and another bot for offline hours (Name, phone, email, Call me back or email me back options).
SalesIQ add Lead button not working,
Currently trying to use salesIQ and integrate it in CRM, salesIQ was installed successfully, apparently, add Lead button is not working properly, add Contact is working tho. the form for addLead is submitting, and 200 response, but it is not firing, some javascript errors is logging in the console. attaching screenshot of the errors,
ZOBOT UPDATION
Need to update the bot as per mentioned in the document. Please reach us with quotation at +91-9836274438 (Tathagata)
Scale up customer support and prospect engagement manifold with the Q&A Zobot!
Every industry needs someone to answer their Q&A. Artificial Intelligence is tremendously altering business trends and Zobots, powered by AI are beginning to take over the business world and are becoming a very reliable customer service channel. Zobots have come a long way and sometimes customers cannot tell if they are communicating with a human or a computer. That's how seamless chats with Zobots have become. If you're looking to keep your visitors engaged 24/7, the Q&A Zobot is your answer. These
Zobot turns 1 - The best chatbot that redefines the customer service experience!
Zobot is a chatbot building platform offered by Zoho SalesIQ. With which, you can build intelligent command / conversational bots to assist your website visitors. It has been a year since we released Zobot and we are pleased about the overwhelming response
Need help with Zohobot
Hi, I would like to create a simple meeting booking bot with some pre-qualification. I have used a template from ZOho but require modifications. Please let me know if you are interested. I will share the details with you.
Zobot / Chat Script for Sales iQ/Website
We would like to use an authorized Zoho Sales iQ / Zobot developer to create Zobot/script for our website chat feature. We have drafted up pre-scripted chat Q&A. Please advise cost and whether we can have a dialogue to discuss the attachment. Many thanks!
Need help with Zobot Sales Chatbot Code
We need a certified Zoho Sales IQ Developer to write a simple code for a chatbot in deluge. The script is attached, if you can add to the script it will be a plus.
CHATBOT CONFIGURATION AS PER ATTACHED CONDITIONS
Hi, Attached file is the condition we need to configure in bot. As we are not technical person in coding its completely clueless to us and we have tried with our in-house developer also who are facing troubles to configure it as well. Please let us know how can we incorporate this asap. Everyday we are getting thousand of leads on our website , without bot its impossible to handle. Please prioritize my query and suggest solution earliest.
Customised Zoho Chatbot
Hi, I have added a zohobot in a website (https://www.shuddhi.com/), but i am looking for the customised zoho chatbot. (file Attached.) 1. First we need visitors name & Phone & Then 3 options.. 2. Book appointment , Visit clinic & Call now. 3. In Appointment - Calendar & Online Appointment booking with the booking notification in users mobile. 4. Visit to clinic - Postcode check or clinic address check & then online appointment in that region. 5. Call Now - Phone Number.
Zoho SaleIQ not working with NuxtJS
Hi here, I tried adding Zoho Sale IQ snippet to my nuxtJS website but I keep getting the below error widget:1 Uncaught ReferenceError: $zoho is not defined at widget:1
How to unset visitor name and email in chat window
Hello, I am working on an application where I want to fill in the visitor name and email automatically when a user logs into the app. This works fine. However, after logging out the visitor information should be cleared from the chat window. Since it is an SPA there is no reloading of the Zoho SalesIq JavaScript and the visitor information needs to be unset manually via javaScript. If I try to pass an empty string or null or undefined (like so $zoho.salesiq.visitor.name('')) it won't work. I have
SalesIQ Chat interferes with my website only in Chrome.
Hello, In recent days i have implemented the SalesIQ Chat for support in my website and everything seemed normal until all the popups windows started to close and stopped working but only in Google Chrome Browser. I know that the SalesIQ Chat is the reason of the problem by the fact if I remove the scritp my website works normally. Hope someone can help with this.
Zobot settings
Hello Who could help me, or guide me to make this flow in my Zobot? First of all I need you not to ask me for data to start the chat Welcome message -------- I choose 3 options, only 1 is chosen ---- Option 1 Ask me my name --- enter name. Ask what is the phone? --- enter phone. What service interests me? --- service entry. Attach a file ---- Attach file. Give a message of thanks and then another message with some link and end the chat. (I don't want a lead to be generated). option 2 Ask me my name
Zoho Integration Script show response INACTIVE_USER
Hey, I'm having a problem with Zobot SalesIQ Script, especially in the Zoho Integration script section. When i'm use this script : email = answers.get("email").get("text"); crmdata = zoho.crm.searchRecords("Leads","(Email:equals:" + email + ")",0,0,Map(),"zohocrm2"); info crmdata; the info show me response: {"code":"INACTIVE_USER","details":{},"message":"inactive user cannot access the api","status":"error"} So, can anyone help me where i must fix the problem, please?
Custom fields
Callback function not working number or text type. Please help how to work for callback function $zoho.salesiq.customfield.add( { "name":"Phone", "hint":"Phone Number", "type":"number", "required":"true", "visibility":"both", "maxlength":"10", "callback":function(value){ alert(value);} });
chat not triggering
It work fine during the day but everynight at around 7:30 it's not triggering.. any help would be great
Chat bot restart
Hi How can I get the bot to jump back to the start of the script on some trigger from visitor? Thank you
Building a dynamic scheduling assistant with Zobot!
We received requirement for a bot that can dynamically generate date-time slots which do not overlap existing event timings in Google Calendar ie., if a slot is booked then it will fade away from the time-slot widget. Bot Requirements: A bot that can: Construct dynamic non overlapping date-time slots Exclude a specific date or week days while generating the slots What does this Zobot do ? When a visitor lands on the site, the bot displays a welcome message and asks for the visitor's name
Stretched Image Error in Zia Skills
The Zia skills Image was Stretched And Image aspect radio not maintained. I attached a bot reply Stretched image message and Original Image.
How can I get Bot to respond based on Customer's Response ?
I am trying to add a bot to my website where before ending the script I want to ask customer if he needs help with anything else. The input type options I am trigerring are YES & NO. I want Zobot to End the chat if the answer is NO, else forward to the chat agent. It's not working, how to do it ? This is the code I have in the context handler. if(!answers.containsKey("morehelp")) { question = {"name":"morehelp","replies":{"Thanks for booking a meeting with us","I have forwarded your request to Sid
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