How to manage ticket registration settings in Zoho Backstage

Cancellation Policy

Set a cancellation policy

Handle cancellations at your event with a refund or cancellation policy.





  1. Go to Registrations > Setup > Cancellation Policy from the dock.
  2. Select a cancellation policy from the options listed.
  3. Click Save.
  4. Enter a reason for the update in the Update Cancellation Policy dialog box. This message will be added to the email notification that will be sent to your purchasers.
  5. Click OK.
Note:  When you decrease the duration of the cancellation policy for all purchasers, an email notification will be automatically sent to all purchasers. When you increase the duration, you can select the Send an email notification to purchasers checkbox in the Update cancellation policy dialog box if you want to inform all purchasers.