HIPAA Compliance in Zoho BugTracker
INTRODUCTION
The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals. Zoho does not collect, use, store or maintain health information protected by HIPAA for its own purposes. However, Zoho BugTracker provides certain features (as described below) to help its customers use Zoho BugTracker in a HIPAA compliant manner.
HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com.
HIPAA compliance in Zoho BugTracker
To ensure the security of your information, you can take the following actions in your Zoho BugTracker:
- Mark ePHI fields to distinguish their data
- Encrypt data entered into ePHI designated fields
- Administer roles and permissions to secure data
- Export audit trail to monitor operational activities
Marking ePHI Fields
You can mark a field as ePHI if it contains the health information of your customers or patients.
To mark fields that contain personal health data:
- Navigate to
> Customization > Layout and Fields.
- Select a module to view layouts.
- Select the desired layout to edit it.
- Go to the desired field and click the Gear icon.
- Click Edit Properties and check the PII or PHI box.
Note: Marking the field as PHI will automatically turn on the Encrypt field option. Nevertheless, you can turn it OFF manually (not recommended). - Click Update and save the layout.
Encrypting ePHI Field Data
Fields that contain personal health information can be encrypted for additional security. Though field encryption is not a mandatory step in Zoho BugTracker, we strongly recommend you enable encryption as it is the best practice to prevent unauthorized access to confidential data. Read this articles here to learn more about encrypting fields in Zoho BugTracker.
Administering Roles and Permissions
Roles and profiles on Zoho BugTracker lets you define permissions. You can tightly control who in your organization has access to what information.
Exporting Audit Trial
Zoho BugTracker stores the audit logs—that is, information about every addition, update, and deletion made to your database records—in the backend. We have provided an option to export this data, which can be done using the Export Data option under Audit Log.
Other Security Related References for Zoho BugTracker
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Box for Zoho BugTracker
Box is content management software you can use to manage all kinds of files securely. The Box extension for Zoho BugTracker helps you access files managed in your Box account and associate them with respective bugs of a project, all from within your ...Zendesk for Zoho BugTracker
Successful project management software helps users effectively track issues. The Zendesk extension for Zoho BugTracker acts as an add-on to the Issues module in Zoho BugTracker. You can associate a ticket from your Zendesk account with an issue in ...DocuSign for Zoho BugTracker
The DocuSign extension for Zoho BugTracker provides users with the e-signature functionality required to quickly complete approvals and agreements. With this extension, you can send documents, view their signing status, and even revoke the document ...Dropbox for Zoho BugTracker
The Dropbox extension for Zoho BugTracker helps you access files managed in your Dropbox account and associate them with the respective bugs of a project, all from within your Zoho BugTracker itself. You can also easily disassociate a file whenever ...Pipedrive for Zoho BugTracker
The Pipedrive extension for Zoho BugTracker lets you access your Pipedrive account and associate the activities from that app with Zoho BugTracker. Using this extension, you can link calls, meetings, and tasks from Pipedrive to your issues in Zoho ...
New to Zoho LandingPage?
Zoho LandingPage Resources