Can I assign different scores for opens, clicks, and other actions?
Yes, the scores you assign to various activities need not be the same score. For example, you can assign a score of 10 for opens and 20 for clicks. Scores are updated automatically in real time according to the contact’s most recent activities.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Response actions for email campaign
Response actions lets you configure follow-up actions based on recipient's response to your email campaign. All email campaigns delivered to your contacts will yield multiple responses. Your contacts' responses will either be campaign opens or links ...Is contact scoring automatic or do I need to set it up manually?
Yes. Scoring is automatic. You can assign different scores for various actions such as opens, clicks, bounces, and unsubscribes. The score for various activities must be set by you but the scoring process on the contacts is automatic.What is the difference between total and unique opens/clicks?
Total opens/clicks count all interactions (including repeated ones). Unique opens/clicks count each recipient only once, no matter how many times they’ve interacted.Can you assign scores using workflow?
Yes. Using the “Add score” component, you can assign scores to the recipients.Can I use behaviors (opens/clicks) to build segments?
Yes. You can use behaviors such as opens and clicks to create segments in Zoho Campaigns. You can use the
New to Zoho LandingPage?
Zoho LandingPage Resources