If I have the same contact in two different lists or segments, will they receive the campaigns twice if I send them to both the segments or lists?
When you're selecting multiple lists or segments as recipients in a particular email campaign, and if the same contact exists in multiple lists or segments, then we'll consider only unique contact entries and send the email campaign only to one contact entry. Other duplicate contact entries will be ignored automatically to avoid this same contact receiving multiple emails.
For example, you have a contact named Patricia. This contact is part of multiple lists named List A, List B, and List C and is also a part of multiple segments named Segment A, Segment B, and Segment C. If you select all these three lists and three segments as recipients when creating an email campaign, the email will be sent to Patricia only once and not six times.
This is a default process that will happen in all the campaigns automatically, so no manual intervention is needed from your end.
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