What is the response toggle in the Send Mail component?

What is the response toggle in the Send Mail component?

This toggle will create the paths to filter and segregate emails based on recipient activities like opens, clicks, replies, and skipped.

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                                                                                                                            • Related Articles

                                                                                                                            • What happens when the email response component of an active workflow is edited?

                                                                                                                              If the email response action is edited, both new and old contacts will enter the component if they satisfy the set criteria. User Scenario You have an active workflow that sends an email to the contacts entering the selected list. You've configured ...
                                                                                                                            • How does email response work?

                                                                                                                              The email response component allows contacts to enter workflows based on their responses to emails sent to them. The email response action is in the Send Email and A/B Test components of the workflow. To use the email response action , simply enable ...
                                                                                                                            • When should you use the Merge component?

                                                                                                                              Use the Merge component after splitting contacts into different paths (for testing or targeting). Once those actions are done, the Merge lets everyone continue with the same next step - like sending a final email or exiting the journey.
                                                                                                                            • Can you send SMS from a workflow?

                                                                                                                              Yes. If SMS is configured, you can send SMS as an action in the workflow.
                                                                                                                            • What is the difference between “Email Activity” and “Response Check”?

                                                                                                                              "Email Activity" is used to split/branch contacts based on their email actions completed within the wait time configured before it. “Response” is part of the “Send Email” action to handle next steps based on how a contact responds.
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