What is an email response process?

This process lets you enable an action for contacts to perform based on their responses to emails sent to them.

Let's say you've got a list of contacts who've opened your email, replied to your email and clicked on a link in your email. You can set up actions for contacts to perform based on the above responses, thereby moving them into different paths in the workflow.

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Related Articles
How do you add an email response in your process?
To configure email response, follow the steps below: 1. From the navigation toolbar, select Automation and click Workflows. 2. Click Create Workflow from the top-right and select a workflow template. 3. From the left panel, drag and drop a trigger ...
Response actions for email campaign
Response actions lets you configure follow-up actions based on recipient's response to your email campaign. All email campaigns delivered to your contacts will yield multiple responses. Your contacts' responses will either be campaign opens or links ...
How does email response work?
The email response component allows contacts to enter workflows based on their responses to emails sent to them. The email response action is in the Send Email and A/B Test components of the workflow. To use the email response action , simply enable ...
How does email response work?
Contacts will enter into further processes of the workflow, continuously, as and when they satisfy the conditions selected above, therefore resulting in the same contact entering multiple paths in the workflow at different times. To learn more about ...
How to use email response to identify contacts who've opened or not opened their email
With email response, you can enable actions for contacts to perform based on how they respond to emails sent to them. In this guide, we'll help you configure the email response process to assemble a list of contacts who've opened their email and a ...