What steps can I take if I think I've encountered a spam trap?

Whenever your emails hit spam traps, we will notify you, freeze your account, and ask you to provide a detailed explanation for the spam trap hit. We will reinstate your account if your explanation is valid. To prevent this from happening, you must follow the double opt-in process to grow your mailing list, clean your mailing list to remove invalid email addresses, and identify the reason for email bounces and take corrective measures.

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