How can I update the subscription status of a contact?
This is applicable to users who have migrated to the new Topics version
To update the marketing status for contacts:
- From the Navigation Toolbar, click on Contacts and select All Contacts.
- At the top left click on All Contacts filter and choose any other filter like Marketing Contacts.
- Select the contacts using the checkbox present to left of each contact.
- Click the Change Subscription Type icon which appears at the top.
- Update the Subscription Type and click Change.
You can choose the subscription type while adding or importing contacts by default. Please note that the limit to change subscription type of your contact is three times the number of contacts allocated to your plan for each month.
Use case
Paul has subscribed to the Standard plan (10000 contacts limit) for his organization. Then he can update the subscription type of contacts in his organization up to 30000 (3*10000) in a month.
You can change the subscription type of any single contact, set of contacts or all the contacts in your organization multiple times given that it comes within your monthly allotted limit.
Currently, it is not possible to update the Subscription Type of your contacts from the All Contacts filter as it will list Marketing, Non-marketing and other types of contacts.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
When I import a contact, what subscription status will they be assigned?
Any contact imported through different sources will have their subscription status as "Marketing contacts" by default. You can update their subscription status later whenever necessary.Topics
We have recently updated Topics in Zoho Campaigns. Please click here for the updated help document . Using Zoho Campaigns, you can categorize your mailing lists under different topics so that you send your contacts the right emails. Let them choose ...Subscription Type
In email marketing, it is essential to analyze and record your contacts' preferences to identify their current position in the marketing pipeline. With this information, it will be easy for you to decide the right time to send emails to your ...Manage Contacts - New Version
You can import contacts from various sources such as excel sheets, CSV files and Google spreadsheets and manage them by maintaining the contacts under mailing lists. You can view the contact history to check the number of sent campaigns for a ...What happens when you mark a contact as non-marketing in subscription management in workflows?
Marking contacts as non-marketing will ensure that they will no longer receive any marketing emails and they will be unsubscribed from all topics. Please note that you can subscribe topics to these contacts again i.e, mark contacts as marketing ...
New to Zoho LandingPage?
Zoho LandingPage Resources