Premium support in Zoho Connect
Feature availability
Overview
With Premium Support, you can get expert guidance, priority responses, and quicker issue resolution. Whether it’s a technical concern or a feature-related query, our dedicated support team is ready to assist.
What do you get with premium support?
Upon subscribing to premium support, you'll get:
- Live chat, email, and phone support
- Quicker response time (<3 hours)
- Expert assistance with direct access to the team for personalized guidance
- Extended support hours beyond standard business hours (24/5)
- Dedicated technical account manager
- Onboarding assistance and remote assistance
- Feature update call for every call
- Priority ticket handling so your requests move to the top of the queue
How does premium support work?
For example, assume you're an HR manager using Zoho Connect to manage employee engagement and communication. You're suddenly facing an issue where new employees are unable to access certain groups due to a permissions error.
With standard support, your request might take several hours to get a response based on ticket volume.
However, with premium support:
- You'll raise a support ticket and receive a response within three hours
- A dedicated support expert will reach out to you to investigate the issue and provide an instant solution
- If needed, they offer a quick call or screen-share session to resolve the issue
This way, you can assure minimal downtime and keep your workplace collaboration running smoothly.
How to subscribe to premium support
You can enable premium support in Zoho Connect in two ways.
Option 1: Through the website
- Click Contact Sales and fill out the form with your details.
- Our team will reach out to you and assist in adding premium support to your subscription.
Option 2: Contact via email
- Send an email to support@zohoconnect.com with your request, and our team will guide you through the process
How to access premium support
You can access Premium Support by paying 20% of your license fee. Upgrade today for the next-level support experience. For more queries, reach out to us at support@zohoconnect.com.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Integrating Zoho ShowTime with Zoho Connect
Feature Availability What is ShowTime? Zoho ShowTime is a training tool that lets you deliver your presentations and gain feedback on a secure cloud platform. This tool also allows members who work from a different location to join your session. ...Integrating Zoho Meeting and Zoho Connect
Feature Availability What is Zoho Meeting? Zoho Meeting is an online conferencing solution that lets you conduct screen-sharing sessions, and make audio or video calls to your team members. Using this integration, you can start a session with any of ...Introduction to Zoho Connect
Welcome to Zoho Connect, your go-to-platform for seamless employee experience, better team collaboration, and effective work communication. Whether you're a startup team or an established organization, or a distributed team, Zoho Connect gives you ...Data restoration in Zoho Connect
Overview In Zoho Connect, you can restore your network-related data, such as groups and boards within 365 days after deletion. Initially, the deleted data will be trashed. The trashed data will be erased permanently from our data servers once ...Trello integration with Zoho Connect
Overview Simplify your workflow with the Trello integration in Zoho Connect. With this, you can seamlessly link your Trello boards to your Zoho Connect groups/boards, and manage all your tasks in one place. How to enable Trello integration Go to ...
New to Zoho LandingPage?
Zoho LandingPage Resources