Premium support in Zoho Connect

Feature availability

Overview

With Premium Support, you can get expert guidance, priority responses, and quicker issue resolution. Whether it’s a technical concern or a feature-related query, our dedicated support team is ready to assist.

What do you get with premium support?

Upon subscribing to premium support, you'll get:

Live chat, email, and phone support
Quicker response time (<3 hours)
Expert assistance with direct access to the team for personalized guidance
Extended support hours beyond standard business hours (24/5)
Dedicated technical account manager
Onboarding assistance and remote assistance
Feature update call for every call
Priority ticket handling so your requests move to the top of the queue

How does premium support work?

For example, assume you're an HR manager using Zoho Connect to manage employee engagement and communication. You're suddenly facing an issue where new employees are unable to access certain groups due to a permissions error.

With standard support, your request might take several hours to get a response based on ticket volume.

However, with premium support:

You'll raise a support ticket and receive a response within three hours
A dedicated support expert will reach out to you to investigate the issue and provide an instant solution
If needed, they offer a quick call or screen-share session to resolve the issue

This way, you can assure minimal downtime and keep your workplace collaboration running smoothly.

How to subscribe to premium support

You can enable premium support in Zoho Connect in two ways.

Option 1: Through the website

Go to Zoho Connect at https://www.zoho.com/connect.
Click Contact Sales and fill out the form with your details.
Our team will reach out to you and assist in adding premium support to your subscription.

Option 2: Contact via email

Send an email to support@zohoconnect.com with your request, and our team will guide you through the process

How to access premium support

You can access Premium Support by paying 20% of your license fee. Upgrade today for the next-level support experience. For more queries, reach out to us at support@zohoconnect.com.

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