Managing CRM Account Settings

Managing CRM Account Settings


Once you sign up for Zoho CRM and have your own account, you can personalize your CRM account. By default, the mandatory information provided by you at the time of sign up, is automatically updated. After logging in, you can change these details according to your preferences.

The following table gives the list of functions that are specific to Administrator and Standard Users:

Functions
Privilege
Change name
Administrator and Standard User
Change address information
Administrator and Standard User
Change language
Administrator and Standard User
Change date format
Administrator and Standard User
Change time zone
Administrator and Standard User
Change name format
Administrator and Standard User
Change email ID*
Standard User
Change password*
Standard User
Change profile
Administrator
Change role
Administrator
Change currency
Administrator
Add user
Administrator
Activate/ deactivate user
Administrator
Re-invite user
Administrator

Change Personal Information

You can change your personal details such as name, phone number, website, date of birth, address, language, time format, time zone, and so on.

To change personal details

  1. Go to Setup General Personal Settings.
  2. In the Personal Settings page, click Edit  icon for the corresponding section.
  3. Modify the personal details in the Account Information pop-up as required. (Refer to the table below)
  4. Click Save.

List of Standard Fields

Field name
Description
Data type
First Name*
Specify the first name of the user. This field is a mandatory field.
Text box
Last Name
Specify the last name of the user.
Text box
Email*
Display the primary email ID of the user. This field can be updated in Zoho Accounts.
Email
Role*
Select the role. This is a mandatory field. You can only change this value if you have the Administrator profile.
Pick list
Profile*
Select the profile. This is a mandatory field. You can only change this value if you have the Administrator profile.
Pick list
Alias
Specify the other name of the user.
Text box
Phone
Specify the official phone number of the user.
Phone
Mobile
Specify the mobile phone number of the user.
Phone
Website
Specify the website URL of the user.
URL
Fax
Specify the fax number of the user.
Text box
Date of Birth
Select the date of birth of the user from the mm/dd/yyyy drop-down list.
Date box
Street
Specify the primary address of the Zoho CRM user.
Text box
City
Specify the name of the city where the user lives.
Text box
State
Specify the name of the state where the user lives.
Text box
Zip code
Specify the postal code of the user's address.
Text box
Country
Specify the name of the user's country.
Text box

Add Social Information

Add social profiles to your CRM account. You can add only your Twitter account details in the social profile.

To add a social profile

  1. Go to Setup General Personal Settings.
  2. Choose any of the social profile from the available list and click the +Add link.
  3. Enter the login credentials and click Authorize app.
    Your social profile will now be linked with your CRM account. You can also change any of these profiles, re-authenticate, or delete them whenever required.

Change Locale Information

Based on the country locale, you can select the language for your account. Also, choose between 12 hr time format and 24 hr time format in the CRM account. The date format is automatically updated with the country locale that you select.

To change locale information and number format
  1. Go to Setup General Personal Settings.
  2. In the Personal Settings page, click Edit icon next to the Locale Information section.

  3. Choose the value from the corresponding drop-down lists for Language, Country Locale, Date Format, Time Format, and Time Zone.
  4. In the Number Format section, select the Grouping, and Decimal options.
  5. Click Save.
Notes
Note:
  1. The phone number display format (including whether numbers appear in parentheses) is determined by the selected country locale. If you want to change how phone numbers are displayed, update the Country Locale option within the Locale Information in Personal Settings.

Change Name Format & Preferences

Under the Name Format & Preferences section, you can modify the name format and set sort order preferences.

Change Name Format

By default, the name format is set as Salutation, First Name, Last Name. However, you can change the name format as per naming conventions used in your country. For example, in the USA, the name format is generally Salutation, First Name, Last Name whereas in Japan the format is Last Name, First Name, Salutation.

To change name format

  1. Go to Setup General Personal Settings.
  2. Under Display Name Format & Preferences, select the required Name Format from the drop-down list.

    This format will be saved instantly and applicable in list views, lookup fields and user name.

Set Sort Order Preference

Records are usually sorted in the [Module] list view based on the name format. However, if you prefer to have a sort pattern that is independent of the display name format, you can set this preference under sort order preference.

For example, your display name format is First Name Last Name but you wish to sort records in the ascending or descending order based on Last Name First Name. You can do this by setting the suitable sort order preference.

To set sort order preferences

  1. Go to Setup General Personal Settings.
  2. Under Display Name Format & Preferences, select a suitable option from the Sort order preference drop-down list.

    You will be able to sort the records based on this format even if this is not the display name format.
     

Change Password

Zoho provides Single Sign on service, and so if you change password for Zoho CRM, it will be changed for all Zoho Services. You can change password from Zoho Accounts. Please note that you cannot change password for other users. For instructions, please see: Change password.

Changing Themes and Mode

You can personalize the look of Zoho CRM to suit your individual preference by selecting a theme and a mode (Day/ Night/ Auto). Please note that this is user-specific, i.e. a theme chosen by one user will not be reflected in another user's CRM accounts.

Idea
When you select a theme and you're in the Day mode, you have the option of choosing the Dark or Lite variant of the selected theme.

To change theme and select the mode

  1. Click the profile icon.
  2. Choose the theme and mode that suits your preference.

SEE ALSO

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now









                                                                                                                            • Related Articles

                                                                                                                            • Marking Personal Fields

                                                                                                                              GDPR defines personal data as any information relating to an identified or identifiable natural person (i.e. the data subject). There is a wide range of personal data that includes email addresses, location, mobile numbers, identification numbers, ...
                                                                                                                            • Managing Zoho Account Settings

                                                                                                                              In Zoho Accounts, the mandatory fields under the Personal information section are set to default as soon as you register with any Zoho service. After logging in, you can change the information according to your preference. When you change certain ...
                                                                                                                            • Social Profiles

                                                                                                                              Social media integration with Zoho CRM gives the sales context to your interaction with customers. Following are the two ways in which you can make use of Social CRM. Personal social media interaction via social profile integration (detailed below). ...
                                                                                                                            • Setting up Social Tab

                                                                                                                              In order for you to start using Social tab, your Zoho CRM account must be configured with any or all of your organization's Facebook Pages or your Twitter handles. The configuration can be performed only by a user with Social Administrator ...
                                                                                                                            • Managing services with Zoho CRM

                                                                                                                              Services such as consultation, home cleaning, repair and maintenance, pickup and delivery, and salon or spa appointments are time-bound activities that take place every day, often with different customers. Customers often re-request the same service ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources