View Signals | Online Help - Zoho CRM

View Signals

Each notification will give you enough details to take a quick glance at what is important to get going. You can always click on the notification to get more details related to records.

Signals for emails

For unread emails, you will be able to view the email content when you click on the sales signal. As for read emails, a View Email link will be available. The Reply and Reply All options help you quickly respond to the emails.

Signals for email insights

This gives you information on whether an email was clicked, opened, hard bounced, or soft bounced. The View Email link will give a quick glance at the email content.

Signals for survey responses

When surveys are responded, Signals informs you and sends you the response details. Click on the View Response link and the pop-up shows you all the details about the survey.

Signals for campaigns

This gives you the clicked, opened, bounced details of an email campaign. The links from the email are listed along with the number of clicks and the last clicked date and time.

Signals for missed chats

Missed chats from your customers cannot go unseen with Sgnals. If you have the Zoho SalesIQ integration enabled, you will get notified of the chats that you missed. If the customer is online, you can see the Start Chat link to starting interacting right away.

Signals for support tickets

New support tickets, comments, or responses, tickets that are overdue or escalated and new ratings can be viewed in Signals.

Signals from Twitter and Facebook

You will be notified of the direct messages, facebook posts, comments, likes, and tweets.

Signals for missed calls

With Zoho PhoneBridge integration enabled in your CRM account, you can make calls directly from your CRM account. Signals give you notifications for the missed calls from customers.

Contact information

Along with all the notifications, each signal provides the contact's details such as name, company, email address, phone number, etc. Here, you have the option to instantly chat, make a call or send an email to the contact. Additionally, you can create tasks, events and calls too.

Signals for Zoho Webinar

Signals will notify you when a registeration is made for a webinar. Also, you can click View Event to get a quick glance on the information about the event.

Signals for Zoho Backstage

You will be notified when the following actions are performed in Zoho Backstage.
  1. Ticket Purchased
  2. Checked in
  3. Ticket cancelled

Disable Signal Notifications

Once you disable Signals for a particular communication channel, you will stop receiving notifications around that channel.  Disabling  Signals does not deactivate the respective integration with Zoho CRM. You can enable Signals again at any point in time.

To disable Signal notification

  1. Go to Setup > Channels > Signals.
  2. In the Signals Settings page, turn the required settings OFF depending on your requirements.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Signals - An Overview

                                                                                            Gone are the days when customers communicated with your brand through relationship managers only. Now customers have multiple channels by which they communicate with your company. From visiting your website to filling up surveys, from raising support ...
                                                                                          • Enable Signals

                                                                                            Signals are the notifications that you receive in your Zoho CRM account about your customers' interactions with you across various channels of communication. The multiple communication channels for which Signals can be activated in Zoho CRM are the ...
                                                                                          • Customizing List View Using Canvas

                                                                                            In Zoho CRM, you can create and swap the record views between List View and Kanban View as and when required. But, these views may not be enough when you want to add a record image or arrange the fields in a different order or insert a background ...
                                                                                          • Using CRM View for Activities

                                                                                            For any sales person, a typical day at work is loaded with tasks. It could be the field work to visit a prospect for a demo, or the task to call up a prospect to discuss a deal, or to follow-up with customers after their visits to your website. There ...
                                                                                          • Using Zoho Sheet View

                                                                                            You can tap into the power of spreadsheets within your CRM account using Zoho Sheet View. In this view, you'll be able to access your module's data in the spreadsheet format.This mode of working is particularly convenient when you need to make ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources