Delete Zoho CRM Account | Online Help - Zoho CRM

Deleting the Zoho CRM Account

Any circumstance that prompts you to discontinue Zoho CRM service or delete an unused account you can delete the CRM account. Similarly, if an employee is no longer using the org CRM account you can either deactivate or delete it. 

Points to note before you delete CRM account 

You must keep the following points in mind before opting for deleting an account:
  1. You can delete a single user or personal account immediately, provided it is subscribed to Free edition. 
  2. If you are subscribed to a paid edition, you must first downgrade to free edition or cancel your subscription.
  3. If the account has multiple active users, before deleting the account you must deactivate all the users.
  4. A week ( 7 days) after the deactivation of the last active user of the account or cancellation of subscription (downgrading from paid edition), the Delete CRM account link will be available in the Company details page.
  5. If required, you can take the entire data back up of your account's data and attachments. 

To delete your account

  1. Go to Setup > General Company Details.
  2. Click the Delete CRM account link.
  3. Read the warning message and confirm the action.
    You will be logged out of your account and a system generated email regarding the account closure will be sent to you.
Note
  • Deleting your Zoho CRM account does not lock you out of all other Zoho services. After closing the Zoho CRM account, you can continue to access other Zoho services without hassles with the same email address.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources



                    Zoho TeamInbox Resources




                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW


                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now











                                                        • Related Articles

                                                        • HubSpot for Zoho CRM

                                                          With the HubSpot extension for Zoho CRM, you can view existing contacts from HubSpot in Zoho CRM. You can also add contacts and leads to HubSpot from Zoho CRM. This integration makes it easier to synchronize contacts (and leads) between HubSpot and ...
                                                        • Introduction to Zoho CRM

                                                          What is CRM? Customer Relationship Management (CRM) can be defined in many ways depending on what an individual intends to achieve. For some, it is the strategy to identify, understand, manage, and cater to the business needs of their prospects and ...
                                                        • Zoho CRM Analytics App

                                                          Dashboards in CRM represent your data in graphical format, allowing you to take a quick glance at various important metrics for your business. They consist of the following types of components: charts, ...
                                                        • Managing Zoho Account Settings

                                                          In Zoho Accounts, the mandatory fields under the Personal information section are set to default as soon as you register with any Zoho service. After logging in, you can change the information according to your preference. When you change certain ...
                                                        • WeChat Pay for Zoho CRM

                                                          Installing the extension You can install the extension either from Zoho Marketplace or from the Zoho CRM. To install the extension: Navigate to Setup > Marketplace > All. Click All Extensions, then browse for and click WeChat Pay. Click Install Now. ...

                                                        Resources

                                                        Videos

                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                        eBooks

                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                        Webinars

                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.



                                                          Zoho Show Resources