Marking a Contact as Spam
A spam contact is an unsolicited users who sends junk emails to your support email address. You typically receive a lot of unwanted emails, such as subscriptions or promotional offers from a spam contact. In such cases, you can mark the contact as spam manually. Once marked, the contacts will be moved to the Spam Contacts view, where you can unmark them if required. This will help avoid automated spam tickets raised through email or from the self-service portal.
To mark a contact as spam:
- Open the contact you want to mark as spam.
- Click the More Actions icon (
) in the upper-right corner of the page.
- Click Mark Spam from the drop menu.
- Click OK to confirm.
The contact will now be marked as spam and prevented from creating further tickets in your help desk.
Here are some things to keep in mind as you mark a contact as spam.
- The contact will be denied access to your help center.
- All existing and future tickets from the contact will be marked as spam.
- Any duplicate contacts having the same email address will be marked as spam.
- The contact's tickets shared with other departments will be revoked.
You can also mark a contact as not spam if the filters make a mistake. This allows the contact to continue creating tickets in your help desk.
To unmark a contact as spam:
- Go to the Contacts module.
- On the left pane, under Views, select Spam Contacts.
- Open the contact you want to unmark as spam.
- Click Not Spam at the bottom of the Contact Details page.
This will open a confirmation window. - Check the "Unmark existing tickets from this contact also as spam" option if needed.
- Click OK to confirm.
The contact will be unmarked as spam.
Also Read: Marking contacts as spam in bulk
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