FAQs: Community
How to automatically approve community posts
There is a moderation option in the community setup which allows designated users (AKA moderators) to approve or reject posts according to an organization's community guidelines.
If you want community posts to be auto-approved, disable the community moderation from you desk setup.
To disable moderation:
- Go to the Zoho Desk Setup page
- Select Community under CHANNELS
- Select the department for which you want to disable the moderation
Click the Edit button.
On the Edit Category page, under Moderation, select None from the drop-down menu.
Click Save.
All future community posts will be auto-approved to be published.
How to moderate posts in the community?
When moderation is enabled for a category, moderators can review new forum topics, and replies before they get posted to the community. Also, such content does not display instantly until the moderator approves it. Typically, when a new user posts a topic or a reply, it is first placed into a queue that is moderated by you. The post can either be approved or moved to trash.
To moderate a post or reply in your community:
- Click the Community module.
- On the Community Home page, click Moderation in the lower-left corner.
- On the Waiting Approval tab, you can view a list of topics that are awaiting approval.
- Click a topic to open it in the right pane.
- Click Approve at the bottom of the topic window.
Alternatively, click Move to trash to delete the topic from the community. - Click the Replies tab to go on and moderate any replies you have received for existing topics.
Note: By approving a post, you also automatically approve all future posts by that user.How to enable moderation for community?
An online community is a platform where customers can ask questions, find answers, share best practices and engage with each other. However,
creating a community forum opens up your business to potential spammers which render the self-help support community effectively useless. For example, legitimate questions will be pushed down towards the bottom; on most of the sections, the first page will only contain spam. You can overcome this problem by having the forum posts moderated before they are published in your community.
When you enable moderation, you are required to approve the very post of a user in the community. Once approved, all future posts from the user will automatically be allowed.
To enable content moderation:
- Click the Setup icon (
) in the top bar.
- In the Setup Landing page, click Community under Channels.
- In the Categories List page, hover your mouse pointer and click the Edit icon (
) corresponding to the category you want to moderate.
- Select the First post only option from under the Moderation section.
- Specify the Moderators for the category.
By default, Zoho Desk Administrators will be the moderators. - Click Save.
We hope that this list of frequently asked questions about Community is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below!
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up Community Forums
Community is a prominent support channel that provides people with a platform to collaborate and discuss topics of mutual interest. Customers can ask questions, seek support, post tips, answer each other's questions, or initiate discussions. Agents ...Working with Community Forums
With a wide range of users across different products, Zoho Desk offers multichannel support and guidance through various platforms like IM, email, calls, and social media. One of the main channels for providing support is the Community module. This ...Configuring Gamescope for your Community
Scenario Justin Case is an active contributor to the Community group at Zylker. He never misses giving his suggestions or opinions when needed. He also ensures to share his learnings with the group. In doing so, he was earning a lot of popularity in ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...Community - Introduction, Scope, and Purpose
Customer retention is often considered more challenging than prospecting or keeping them engaged with the business until a deal is closed successfully. What matters more to a business is that their customers keep returning, as well as the ...
New to Zoho LandingPage?
Zoho LandingPage Resources