FAQs: Community
How to automatically approve community posts
If you want community posts to be auto-approved, disable the community moderation from you desk setup.
To disable moderation:
- Go to the Zoho Desk Setup page
- Select Community under CHANNELS
- Select the department for which you want to disable the moderation
Click the Edit button.
On the Edit Category page, under Moderation, select None from the drop-down menu.
Click Save.
All future community posts will be auto-approved to be published.
How to moderate posts in the community?
- Click the Community module.
- On the Community Home page, click Moderation in the lower-left corner.
- On the Waiting Approval tab, you can view a list of topics that are awaiting approval.
- Click a topic to open it in the right pane.
- Click Approve at the bottom of the topic window.
Alternatively, click Move to trash to delete the topic from the community. - Click the Replies tab to go on and moderate any replies you have received for existing topics.
Note: By approving a post, you also automatically approve all future posts by that user.How to enable moderation for community?
- Click the Setup icon (
) in the top bar.
- In the Setup Landing page, click Community under Channels.
- In the Categories List page, hover your mouse pointer and click the Edit icon (
) corresponding to the category you want to moderate.
- Select the First post only option from under the Moderation section.
- Specify the Moderators for the category.
By default, Zoho Desk Administrators will be the moderators. - Click Save.
We hope that this list of frequently asked questions about Community is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below!Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
|
Quick Links |
Workflow Automation |
Data Collection |
|
|
||
|
Form Templates |
||
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Setting up Community Forums
Community is a prominent support channel that provides people with a platform to collaborate and discuss topics of mutual interest. Customers can ask questions, seek support, post tips, answer each other's questions, or initiate discussions. Agents ...Configuring Gamification for your Community
Scenario Justin Case is an active contributor to the Community group at Zylker. He never misses giving his suggestions or opinions when needed. He also ensures to share his learnings with the group. In doing so, he was earning a lot of popularity in ...Setting up Community Forums - Old UI
The community is a prominent support channel wherein people collaborate on topics of mutual interest. It typically consists of your customers who ask questions, seek support or initiate discussions on topics of common interest - all from a single ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...Community - Introduction, Scope, and Purpose
Customer retention is often considered more challenging than prospecting or keeping them engaged with the business until a deal is closed successfully. What matters more to a business is that their customers keep returning, as well as the ...