FAQs: Community

How to automatically approve community posts

There is a moderation option in the community setup which allows designated users (AKA moderators) to approve or reject posts according to an organization's community guidelines.

If you want community posts to be auto-approved, disable the community moderation from you desk setup.

To disable moderation:

Go to the Zoho Desk Setup page
Select Community under CHANNELS
Select the department for which you want to disable the moderation
Click the Edit button.
On the Edit Category page, under Moderation, select None from the drop-down menu.
Click Save.

All future community posts will be auto-approved to be published.

How to moderate posts in the community?

When moderation is enabled for a category, moderators can review new forum topics, and replies before they get posted to the community. Also, such content does not display instantly until the moderator approves it. Typically, when a new user posts a topic or a reply, it is first placed into a queue that is moderated by you. The post can either be approved or moved to trash.

To moderate a post or reply in your community:

Click the Community module.
On the Community Home page, click Moderation in the lower-left corner.
On the Waiting Approval tab, you can view a list of topics that are awaiting approval.
Click a topic to open it in the right pane.
Click Approve at the bottom of the topic window.
Alternatively, click Move to trash to delete the topic from the community.
Click the Replies tab to go on and moderate any replies you have received for existing topics.

Note: By approving a post, you also automatically approve all future posts by that user.

How to enable moderation for community?

An online community is a platform where customers can ask questions, find answers, share best practices and engage with each other. However,

creating a community forum opens up your business to potential spammers which render the self-help support community effectively useless. For example, legitimate questions will be pushed down towards the bottom; on most of the sections, the first page will only contain spam. You can overcome this problem by having the forum posts moderated before they are published in your community.

When you enable moderation, you are required to approve the very post of a user in the community. Once approved, all future posts from the user will automatically be allowed.

To enable content moderation:

Click the Setup icon ( ) in the top bar.
In the Setup Landing page, click Community under Channels.
In the Categories List page, hover your mouse pointer and click the Edit icon ( ) corresponding to the category you want to moderate.
Select the First post only option from under the Moderation section.
Specify the Moderators for the category.
By default, Zoho Desk Administrators will be the moderators.
Click Save.