Marking an Activity as Spam
Activities include calls, tasks, and events associated with contacts or tickets. Each activity has vital information on the start time, duration, priority level, status, and other parameters that are accessible within the record. In this article, we explain how you can mark, unmark and access activities marked as spam.
Mark an activity as spam
Unlike contacts and tickets, you cannot independently mark activities as spam. Activities get labeled as spam as and when the contacts or tickets associated with them are marked as spam. All of this without any necessity for your intervention.
Unmark an activity as spam
As is the case with marking spam, you cannot independently unmark an activity as spam. However, you can mark the associated contact or ticket as not spam to unflag the activity from being regarded as spam.
Accessing Spam Activities
You can view the activities marked as spam in the following places:
- Within the Activities module
Select Spam Activities view on the left-panel of the screen.
Three additional Views, namely Spam Calls, Spam Tasks, and Spam Events, are also available to view activity-specific records. - Under the Activity sub-tab of Tickets, Contacts, and Accounts
Click the Activities sub-tab and then filter by Spam Activities from the drop-down menu.
Separate filters to view spam calls, spam tasks, and spam events are also available.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Working with Activities in Zoho Desk
The Activities module is where you can create and keep track of all the tasks, calls, and events. Each activity has vital information on the start time, duration, priority level, status, and other parameters that can be accessed from within an ...Working with Tasks
A task is a specific piece of work required to be completed within a given time frame. They can either be stand-alone, such as giving product demos or sending follow-up documents, or associated with the tickets. A ticket often requires a lot of ...Predefined and Custom Activity Views
The Activities module is where you can create and keep track of all the tasks, meetings, demos, calls, and events. Each activity has vital information on the start time, duration, priority level, status, and other parameters that can be accessed from ...Adding, Editing, and Deleting Calls
Calls are the most important of all customer support activities. Often agents receive customer issues over the phone and resolve them whenever possible. It's essential to log calls, as it helps to: Track the number of calls that are received and ...Closing and Re-opening Tasks
Closing Tasks Task status shows the current state of a particular task. Every task has a status and it relies upon the measure already taken on the specific task. It's essential to mark the status as Completed once the task is done. When a task is ...
New to Zoho LandingPage?
Zoho LandingPage Resources