Accessing Activity List Views

1. Click the Activities module.
   
2. In the Activities Home page, click All Views from the left panel to select a standard list view to view the activities (i.e., tasks, events, and calls) underneath it.
   The 'All Activities' view will be displayed during your first access. The system will thereon remember your last seen View and lists the same during subsequent  access.

1. All Activities
2. All Canceled Activities
3. All Completed Activities
4. All Missed Calls
5. All Open Activities
6. My Activities
7. My Canceled Activities
8. My Completed Activities
9. My Missed Calls
10. My Open Activities
11. My Overdue Activities
12. My Team Activities
13. Overdue Activities
14. Spam Activities
15. Today + Overdue
16. Todays's Activities

Creating Custom Activity List Views

To create a custom list view

1. Click the Activities module. 
   
2. On the Activities Home page, click the Plus icon ( ) located next to Activities on the left panel.
   
   
   
   
3. In the Create Custom View page, enter the custom View Name.
   
4. Specify the criteria to filter the activities.
   
5. Specify the visibility for this custom view.
   You can choose between Only me, All agents, and Specific agents.
6. Click Create.
   
   
   

List View Criteria that are available

1. Age in Days option is very useful for the Date and DateTime fields. It can be used to filter activities that were created within the last 7 days or those that are overdue in the past 30 days.
2. You cannot edit the standard activity views that are provided in Zoho Desk. You may add a custom view to address any specific requirements.
3. You can right click on a custom activity view to open the view on a new tab.

Editing Custom Activity Views

To edit a custom view

1. Select the custom activity view that you want to edit.
   
2. Click Edit from the More (…) option. 
   
3. Make the necessary changes and click Save.
   
   

Deleting Custom Activity Views

To delete a custom view

1. Select the custom activity view that you want to delete.
   
2. Click Delete from the More (…) option.
   
3. In the confirmation dialog box, click Delete.
   
   

Sort, Filter, and Set Display Preferences for Views

I. Activities in the list view can be sorted as per your needs. 

1. Subject
2. Category
3. Due Date / Start Time
4. Status
5. Priority
6. Created Time
7. Modified Time
8. Latest to Oldest and vice versa by selecting either Ascending or Descending option

To sort the activities in the list view

1. Click the More (…) icon from the upper right corner of the Activities home page.
   
2. Select the given options as per your sorting needs.
   Your list will get refreshed and displays the associated activities as per your selected sort by options.
   
   

II. Activities in a View can be filtered based on the following parameters:

1. Agent and
2. Due Date / Start Time

To filter the activities in the list view

1. Click the Filter () icon from the top of the page.
   
2. Select the associated Agent and Due Date/Start Time as per your requirement.
   Your list will get refresh and displays the associated activities according to your applied filter.
   
   

III. By default, Zoho Desk will display only 10 records (activities) per page. 

Note: 

1. Restoring the selected records will also restore their associates.
   
2. Permanently deleted activity(ies) can't be restored.
   

You can refer Using the Recycle Bin help documentation to know about the Recycle Bin feature in-detail.

Assigning the owner for one or more activity(ies)