Checking Your Notifications

Checking Your Notifications

Zoho Desk provides a standard set of notification rules that can be used to notify about specific actions to the customers and agents. In the mobile app, you can only view notifications; setting notification rules is not possible from the mobile app. However, in the web app, you can both view notifications and set notification rules. Read more about Setting Notification Rules

 

  1. A ticket or task that is tagged in your name or to your department receives push notifications in the following scenarios:
  2. A ticket is submitted by a contact or account.
  3. An agent assigns a request or task.
  4. A ticket request receives an edit action.
  5. A comment is placed in a ticket request.
  6. A response is sent to a ticket request.
  7. An agent from another department updates the status in your department.

 

Enabling push notifications in the settings 

To enable push notifications

 1. Tap on the Hamburger menu icon on the upper-left corner of the home screen.

2. Go to Settings > Enable Push Notifications.                         


3. Tap Notification Preferences to enable the departments for which you want to receive new ticket notification.


Viewing notifications

To view the notifications:

1. Go to any of the ticket views page.
2. Tap the Notifications Icon  on the upper-right corner of the screen.
3. To view all the messages within a notification, tap on the message count displayed below it.


You can also navigate to a ticket by tapping on a ticket notification.

 

  

Actions performed under notification settings 

To adjust your notification preferences, simply tap the icon in the upper-right corner of the notification page. This allows you to customize which notifications you receive from push notifications and notification preferences.

 

 

  1. Notification Settings
 Users can manage their notification preferences by visiting the notification settings. Based on the needs, users can decide which actions they want to receive notifications for in specific modules.
 
  1. Push Notifications
 By toggling the push notification switch, users can enable or disable push notifications.
 
  1. Notification Preference
 Going to notification preferences lets the users set their notification receiving preference for a new ticket. Users can select the department/s they want to receive the notification from. Similarly, Task Reminder is another option users can access to enable notifications for tasks set for particular departments. By simply checking in the boxes of the desired departments, notification preference will be enabled.
 

Tap the notification icon to open the device settings page where you can set the notification settings.

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