Collaborating Using Feeds

Feeds in Zoho Desk is a feature that helps you find a collection of status messages, mentions, comments, direct messages, changes made to the tickets you own, closing tickets, assigning tasks, and so on.

To know more on feeds, read Team Feeds - The New Way to Collaborate

Adding Feed

To create a feed:

Click the hamburger menu icon at the upper-left corner of the screen.
Click Feeds.
Click the plus icon at the lower-right corner of the screen.
In the Add Status page that is displayed, enter your post.
Then, click the send button.

Adding Comments

To add a comment to an existing post, click Add Comment, as shown in the image below.
In the Add Comment page, enter your comment, and then click the send button.

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