Desk | Account Setup | Knowledge Base

Account Setup
Downloading Attachments
Users can set a default action for downloading attachments from the following options: Always Only on WiFi Never
Viewing Documents related to Zoho Desk
Open source licenses This section includes all the copyright information, terms, and conditions of the software used in the Zoho Desk mobile app. Terms of service These are the rules that users must agree to abide by to use the Zoho Desk mobile. ...
Enabling Encryption
The user can enhance data security by enabling encryption to safeguard it from unauthorized access. Zoho Desk offers two types of encryption: Database encryption File encryption. What is database encryption? Data encryption transforms digital ...
Enabling Privacy and Security
The privacy and security settings protect the app and the data within from unauthorized access and use. While privacy ensures that the user's information is secure, security controls access to the said information. Enabling app lock and biometric ...
Enabling Notifications
Zoho Desk provides a standard set of notification rules that can be used to notify customers and agents about specific actions. Enabling notifications lets the agents know when a ticket or task is created or new responses are added to a ticket. This ...
Deleting the Zoho Desk Account
Users have an option to close or delete their Zoho Account from the mobile application. Closing the Zoho Desk account will permanently delete all the data and apps associated with that account. This will also delete the user's profile in the web app. ...
Accessing the Help Centre
The users can reach the Help Centre to find answers to the most frequently asked questions through the Knowledge Base and Community. They can also submit a ticket for their queries from the help center. Knowledge base The users can access the ...
Viewing App Details
The About section provides the version detail of the app, lets the users provide their feedback, and rate the app. Version The Zoho Desk mobile application version that has been downloaded can be viewed. Feedback Users can write about their ...
Resetting the App
Resetting will remove all the user preference settings, such as themes, language, and fonts configured in the app, and also delete any user data that is stored in the device. Click the Hamburger Menu > Settings > Reset App. In the Reset application ...
Clearing the Cache from the Desk Account
While using the app, the data is stored in the Desk app for faster results, but it slows down the app in the longer run. Clearing the cache helps clean up junk data and improve the performance of the app. There are two types: Reset user images - ...
Setting Portal Preference
The portal name is the identity of the user's help desk account in Zoho Desk. Typically, it is the company's name, and it is created when the user signs up for the help desk. An account can have multiple portals, and the portal name can be customized ...
Customizing the Theme of the Account
Themes are an important aspect of the user interface. Users can customize the themes from the settings. To customize the theme of the account Click the Hamburger Menu > Settings > Themes. Color theme - Select a colour to customize the appearance of ...
Personalizing Desk Account
Zoho Desk understands the need to provide its users with the option to customize their account in their mobile application through the Settings module. Accessing the settings module Open the Zoho Desk application. Click the Hamburger Menu , then ...

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