Enabling Notifications

Zoho Desk provides a standard set of notification rules that can be used to notify customers and agents about specific actions. Enabling notifications lets the agents know when a ticket or task is created or new responses are added to a ticket. This helps the agents to be quick to address their customer queries.

Managing notification settings

In the Desk mobile application settings, the users can enable notifications for their Android device, customize notification preferences, including sounds for different notifications, the type of notification pop-up, and enable the categories for which the users have to be notified.

Similarly, in the mobile app, the user can decide whether to receive these notifications by turning the option ON or OFF.

Setting notification preferences

Users can select the department from which they want to receive notifications for a ticket and reminders for a task. For example, a ticket created in the payments department or a reminder from the inventory department.

Notification preferences can be set only for new tickets, not for existing tickets.

Similarly, users can also set up Task Reminder notifications for specific departments to stay informed about pending tasks.

Viewing notifications

The users can view ticket notifications on the homescreen by clicking the bell icon

in the upper-right corner. To view all the messages within a notification, tap on the message count displayed below it.

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