Setting Ticket Views
Ticket views refer to how the support tickets are organized and presented within the system, providing the users with different visual layouts to navigate and manage tickets. The Zoho Desk Android app supports two ticket views: Classic view and Table view.
Classic view
In the Classic view, tickets are displayed as a list, providing agents with a clear and organized overview of the support request. It displays tickets either from an all department view or specific department view, and users can tap on any ticket to see details like status, priority, due-date, assignee, and more. By swiping left, other actions like move, close, and assign tickets can be performed.
Table view
The Table view provides a detailed overview of support tickets in rows and columns, like a spreadsheet. Each row displays a ticket, and each column shows the ticket's property, such as a field for response due date, contact's name, and subject. This allows agents to view the properties of tickets without having to open the ticket details page. The Table view is a department-specific view. Changes made in the table view sync instantly with the web interface for consistency across platforms.
Table view streamlines ticket handling, enabling quick access to ticket field details. Users can perform bulk actions like merging, assigning, deleting, closing, marking as spam, and updating tickets in the table view. Additionally, users can customize columns to their preferences, enhancing customization and flexibility in ticket management.
Starred views
The starred views category gives the users direct accessibility to the views they use the most. When the users frequently work with certain list views, they can star them, and they will move to the top of the list under the Starred Views.
The users can only star or unstar the views already created in the web application. They cannot create any view using the mobile app.
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