Personalizing Desk Account
Zoho Desk understands the need to provide its users with the option to customize their account in their mobile application through the Settings module.
Accessing the settings module
- Open the Zoho Desk application.
- Click the Hamburger Menu
, then select Settings
.
Personalizing the Desk account
Visual elements such as the font, language, default ticket listing, widget, ticket list view appearance, and auto-fitting of messages can be modified through settings.
Fonts
Users can set the font style to suit their readability by selecting a font type from the available list.
Default ticket listing
Ticket views refer to how support tickets are presented and organized in the module. By setting a default ticket listing, the users can view the tickets in their preferred mode every time they open the app.
The following modes are available:
- Last Selected - The user can retain the ticket view that was recently accessed from the app.
- Classic View - The tickets are displayed in a list, providing agents with a clear and organized overview of the support request.
- Table View - The Table view provides a detailed overview of the tickets in a tabular format.
- Status Mode - This mode allows users to categorize tickets based on the status as Open, On Hold, and Closed, ensuring a smooth workflow and timely resolution .
- Handshake Mode - The tickets are sorted based on different customer groups that are setup in Zoho CRM: existing Customers, Contacts/Leads, and New inquiries.
- Countdown Mode - This mode allows users to see which tickets need immediate attention, helping them prioritize. Agents can prioritize the tickets based on the time remaining for the tickets until they are due.
- Priority Mode - Tickets are categorized based on their level of urgency or importance, such as high, medium, low, or other priorities.
Language
Multilingual functionality lets the customer translate values into any of the languages supported by Zoho Desk. This will help end-users customize their app and view it in their preferred language.
The following languages are supported by Zoho Desk:
- English
- Danish
- German
- Spanish
- French
- Italian
- Dutch
- Portuguese(Brazil)
- Turkish
- Russian
- Chinese (Simplified)
- Japanese
- Vietnamese
- Korean
- Kazhak
- Icelandic
- Tamil
- Hindi
- Marathi
- Bengali
- Telugu
- Thai
Widget
Widgets are small applications or tools which provide quick access to frequently used features. Generally added to the desktop or mobile home screen, these are designed to enhance user experience.
In Zoho Desk, the user can add a widget to their mobile homescreen to view certain tickets quickly.
To add a widget
- Go to Settings
and select Widgets.
- Tap Add or touch and hold the display widget.
- Tap the drop-down icon in the top-right corner to select the department for ticket viewing.
The widget shows tickets in Open, On Hold, Overdue, and Unassigned status.
Ticket list view appearance
Ticket list view appearance allows the user to decide whether to show the agent's name along with the image in the ticket or not.
Auto-fit messages
This option enables the reply content in the ticket detail view to fit the screen for better readability. The user can either enable or disable it. 
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQs: Ticket Management
1. What is a ticket and where does it originate from? Tickets are support requests that are submitted by customers. They contain the support conversations and other important details, such as priority, category, and status, that help agents ...Setting Ticket Views
Ticket views refer to how the support tickets are organized and presented within the system, providing the users with different visual layouts to navigate and manage tickets. The Zoho Desk Android app supports two ticket views: Classic view and Table ...Introduction to Zoho Desk
Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...Setting Up Ticket Default Preferences
Ticket Default Preferences is a User Preference option in Zoho Desk that enables users to predefine reply actions and the default type for comments in a ticket. This feature is particularly useful for teams that handle a large volume of tickets, as ...Customizing Ticket IDs in Zoho Desk
It is essential for companies to identify and track support tickets to locate them quickly and to reference them in conversations. Zoho Desk identifies and distinguishes tickets using a unique reference number called a ticket ID. Whenever a ticket ID ...
New to Zoho LandingPage?
Zoho LandingPage Resources