Splitting Tickets

When a ticket carrying multiple conversations that have two or more requirements comes to an agent, the agent can split it between departments, teams, and agents so that they can simultaneously work on the ticket to find a resolution soon.

Split as a new ticket option is not available for ticket description and agent reply, it is only available for incoming responses.
Split as a new ticket will only convert that individual reply from where the ticket was split in the new ticket. It will not carry forward all the threads following that reply into the new ticket.

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