The Zoho Calendar Integration block (formerly known System Blocks) simplifies connecting your calendar to GC in Zoho Desk. By transforming complex webhook configurations into reusable blocks, this feature allows you to manage and automate calendar events effortlessly. This guide explains how to use Zoho Calendar Integration blocks effective in your GC.
Why Use Integration Blocks
- No need to rebuild webhooks for every new task
- Designed for non-technical users to integrate services smoothly
- No developer involvement is required to set up or maintain these blocks
What is Zoho Calendar
Zoho Calendar is a comprehensive, web-based scheduling tool that helps you manage your meetings, events, and holidays effortlessly. It lets you create and share events, subscribe to external calendars, sync with your mobile device, and reserve meeting rooms using the Resource Booking option.
By integrating Zoho Calendar with GC, you can automate event management directly within your conversational flows.
Zoho Calendar in Guided Conversations
Integrating Zoho Calendar into GC allows you to automate tasks like event creation, updates, and cancellations using pre-built blocks. This integration simplifies managing your schedule based on user interactions in the chat.
Blocks
| Function
| Mandatory Fields
| Use Case
|
Create Event
| Adds an event to your calendar.
| Title, Start Date, End date
| Schedule appointments directly from chat interactions.
|
Get Event
| Retrieves details of a specific event using the Event ID
| Event UID
| Fetch event details when a user inquires about a scheduled meeting.
|
Update Event
| Modifies event details such as time, location, and description.
| Event UID, Etag, Title, Start Date, End Date, Conference, Calendar Alarm, URL, Location, Description
| Reschedule meetings based on user input.
|
Delete Event
| Removes a specific event from your calendar.
| Event UID, Etag
| Cancel bookings directly from the chat interface.
|
Get All Events
| Fetches all scheduled events from a specific calendar.
| No input variable mapping required
| Display a list of upcoming meetings or daily agenda for the user.
|

To get, update, or delete an event, you need specific mandatory input variables like Event UID, Etag.These can can be obtained using the "Get All Events" block, which provides them in the response.
To start using the Zoho Calendar integration blocks:
- Add a Zoho Calendar block to your GC flow.
- Click Authenticate Now.
- Grant permissions to allow GC access to your calendar.
- Provide a descriptive name for the Block Name to identify the block in your flow.
- Choose the Calendar where you want to add, update, or retrieve events.
Input Variable Mapping enables the transfer of user-provided or manually entered data to Zoho Calendar, ensuring a relevant response. This is accomplished by mapping flow variables to corresponding Calendar variables.
To configure input variable mapping for the Create Event block:
- Add the Event Title based on user input.
- Map the Start Date from the user’s response.
- Use the user's input to set the End Date for the event.

Some fields are mandatory and must be mapped to proceed.
Output Variable Mapping
Output variables store the response received from Zoho Calendar after performing the action. These variables can be used within the GC flow to confirm the status or display relevant details to the user.
To configure Output Variable Mapping:
- Select an Object from Field Variables to store action results (e.g., Event Details).
- Select the Child Field Variables associated with the selected object.
Save and Deploy
- Click Save after finalizing the details.
- Test the Block by triggering it in your GC flow and verify if it performs the expected actions.
Best Practices
- Use descriptive block names: E.g., "Create Support Team Meeting" instead of "Block 1".
- Map essential variables only: Avoid unnecessary fields to reduce complexity.
- Monitor logs: Track errors like authentication failures or invalid Event UIDs.
- Prefix variables: Use names like calendar_event_id for clarity.