Question card - Working with an Image block

Image Block

What is an image block?

An image block allows you to ask questions and receive responses in the form of images, letting your bot handle scenarios requiring visual evidence.

Why use an image block?

Incorporating an image block in the conversational flow makes it easy for customers to submit pictures directly through the chatbot interface. For example, if a user receives a damaged product, they can provide visual proof by uploading an image of the product.

Steps to create an image block
1. Click the add block icon (+)
2. Choose
Image under the Question Cards section.


If you try to close the block listing without saving the image block, all the unsaved changes will be lost permanently. 
3. Add the Question in the question field.
4. Choose the image 
Format options you want your user to send the images in, then click Save.

 
  1. GC approves the following image formats. You can deselect the ones you don't need:
    1. JPEG
    2. PNG
    3. GIF
    4. TIFF
    5. BMP
    6. HEIC 
  2. WhatsApp channel only supports jpeg and PNG formats


5. Add a unique name for your block in the Block name field. 

If you enter the name of an existing block for another block, the following error will be displayed.



6. Input variable will auto-populate according to the added block name. You can change it if needed.



7. Adjust the existing Validation Error Message to fit the context of your image block.
8. Click the Preview block option to see how the block would be displayed to the user.



9. Click on the Preview block option to see how the block would be displayed to the user.
10. If you are satisfied with the output, click Save.

  1. If this block is not mandatory for your user to answer, toggle the option to Skip Block on. This option is not available for flows of WhatsApp, Telegram, and Facebook Messenger channels.
  2. If you want to keep this block as the end of your conversational flow, toggle the End block option on.
  1. Image files can either be dragged and dropped or attached and the limit should not exceed 14 MB.
  2. For WhatsApp, Telegram, and Facebook Messenger, the limit cannot exceed 10 MB.

Editing the image block

You can edit an image block whenever required, even after the flow is published or in the drafts section, by following these steps:

1. Open the flow and click Edit.


2. Click the Image Block, which you may have named differently.
3. Click Edit Block from the displayed options.



4. Make the required changes to the block and click Save.



5. Click Save
6. Publish the flow.


Copy an image block

The Copy Block option can be used when you need to reuse a block that you previously created; you can copy that block and add it to your flow as it is or edit it according to the requirement.

1. Click the Image Block you wish to copy.
2. Choose the Copy Block option. The block will be pasted on the clipboard.
3. When you require to paste that block, click the Add block icon (+). 
The pasted block would appear on the block listing section and be stated as From Clipboard.

4. Edit the block if required, or simply click Paste.

  1. The copied image block can be pasted multiple times. If you no longer need to paste it, you can clear the clipboard by clicking on the close icon corresponding to the clipboard option.
  2. When copying an existing image block, all of its content, including variables, if any, will be copied as it is. You can edit it as required before adding it to the flow. Since the names of each block must be unique, the word '_copy' will be added to the copied blocks automatically. This can be changed, if required.
  3. If you have copied a block and it is in the clipboard, deleting the copied block later will also remove it from the clipboard.


Deleting the image block

1. Open the flow and click Edit.



2. Click the Image Block, which you may have named differently.
3. Click Delete Block from the displayed options.



4. Confirm deleting the selected block by clicking on Yes, Delete it.



You can use the undo option to restore a deleted block as your following action, but not otherwise.



5. Click
Save.
6.
Publish the flow.



  1. If you delete a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
  2. After making changes, you need to republish the flow for those changes to be reflected in an end user's session.

If the deleted block has dependencies, such as given below, errors will be displayed.

Path below the block:



If the deleted block was used to jump to a different flow:


Use case
A customer from the online store Zylker Electronics received their order but encountered an issue. They immediately visited the website and started a conversation with the bot.

During the interaction, the customer reported that the gadget they received was faulty. As the quality check process required visual proof of purchase to verify it matched their order details, the bot requested an image of the receipt. The customer attached the image of the invoice.

Examples of the image blocks in a flow

Proof of purchase

The support team requires visual proof of purchase to verify the customer's claim and ensure it matches their order details.

Bot Prompt: Can you upload an image of your receipt or order confirmation?


Input given in the builder:



GC widget's output:




After the user adds an image of the receipt and submit:



Best practices

  • Clearly explain to the user what kind of image you need and why. For example, "Please upload a photo of your ID for verification purposes."

  • Specify maximum file size limits and suggest ways to reduce file size, if necessary.

  • Clearly inform users how their images will be used and ensure compliance with data protection regulations.

  • Provide an option for the users to review and, if necessary, edit or replace the image they uploaded.

Supported channels

The image block is supported in the following channels:

  1. WhatsApp
  2. Telegram
  3. Facebook Messenger
  4. LINE
  5. Instagram 
  6. Business Messaging

A total of 500 blocks can be added in a flow. If you reach that count, you can use the jump block to create a new flow or delete unnecessary flows.


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Components of the GC Flow Builder

                                                                                                                The GC flow builder comprises three components: Blocks Paths Variables Blocks Blocks are the fundamental units of the flow builder. A text message that you want to display, a set of options that you want the customer to choose, the step where you ...
                                                                                                              • Button Block

                                                                                                                What is a button block? The button block is a type of choice block that presents users with one or more options in the form of buttons. This block enhances user interaction by allowing them to select their preferred option from a predefined list of ...
                                                                                                              • File Block

                                                                                                                What is a file block? The file block enables receiving responses in various file formats, such as videos, images, audios, and documents, allowing users to submit attachments in any required format. This block type ensures versatility in data ...
                                                                                                              • Number Block

                                                                                                                What is a number block? A number block allows you to ask questions and receive answers in the form of numbers. For example, if a customer has questions about their order and needs to provide an order ID, a number block can be incorporated into the ...
                                                                                                              • Text Block

                                                                                                                What is a text block? Text block lets you ask questions and receive answers in the form of a text. If the user wants to give a gist about a specific problem or positive feedback after using the product, incorporating a text block is an ideal method ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources