Question card - Working with a URL block

URL Block

What is a URL block?

The URL block allows you to ask users for input in the form of a URL. By incorporating the URL block, chatbots can handle more complex interactions, improve problem resolution times, and provide a richer user experience.

Why use the URL block?

This block ensures that the user's input is validated as a URL.For example, if a user needs to provide a link to an external resource, such as a document, URL, or webpage, that is relevant to their query or request, they can easily share this information through the URL block.

The character limit for the URL is 3000.

Error message if the user adds an invalid URL:


Steps to create a URL block


1. To add the URL block to the flow, click on the add block icon (+)
2. Choose URL under the Question Cards section.




If you try to close the block listing without saving the URL block, all the unsaved changes will be lost permanently.

3. Add the Question in the question field
4. Add a unique name for your block in the Block name field.
5. 
Input variable will auto-populate according to the added block name; you can change it if needed.



 

If you enter the name of an existing block for another block, the below error will be displayed.




6. Adjust the existing Validation Error Message to fit the context of your text block.
7.Click on the Preview block option to see how the block would be displayed to the user.
8. If you are satisfied with the output, click Save.




9. Click Save. 
10. 
Publish the flow.



  1. If this block is not mandatory for your user to answer, toggle 'on' the option to Skip Block. This option is not available for flows of WhatsApp, Telegram, and Facebook Messenger channels.
  2. If you want to keep this block as the end of your conversational flow, toggle 'on' the End block option.

Editing the URL block

You can edit a URL block whenever required, even after the flow is published or in the drafts section, by following these steps:

 

1. Open the flow and click on Edit



 


2. Click the URL Block, which you may have named differently.
3. Choose
Edit Block from the displayed options.





4. Make the required changes to the block and click Save.




5. Click Save. 
6.
Publish the flow.



  • If you edit a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
  • After making changes, you will need to publish the flow for those changes to be reflected in an end user's session.
  • If a change is made to an input variable, it will be updated automatically across all flows where the variable is used.

Copying the URL block

The Copy Block option can be used when you need to reuse a block that you previously created; you can copy that block and add it to your flow as it is or edit it according to the requirement.

1. Click on the URL Block block you wish to copy.
2. Choose the Copy Block option; the block will be pasted on the clipboard.
3. When you require to paste that block, click the Add block icon (+).  
The pasted block would appear on the block listing section and be stated as From Clipboard.
4. Edit the block if required or simply click Paste.

 


  • The copied URL block can be pasted multiple times. If you no longer need to paste it, you can clear the clipboard by clicking the close icon corresponding to the clipboard option.
  • When copying an existing URL block, all of its content, including any variables, will be copied as is. You can edit it as needed before adding it to the flow. Since the names of each block must be unique, the word '_copy' will be added to the copied blocks automatically; this can be changed if required.
  • If you have copied a block and it is in the clipboard, deleting the copied block later will also remove it from the clipboard.

Deleting the URL block

1. Open the flow and click on Edit.




2. Click on the URL Block, which you may have named differently.
3. Select
Delete Block from the displayed options.



4. Confirm deleting the selected block by clicking Yes, Delete it.



You can use the undo option to restore a deleted block as your following action, but not otherwise.



5. Click Save.
6. Publish the flow.




  • If you delete a URL block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
  • After making changes, you will need to publish the flow for those changes to be reflected in an end user's session.

If the deleted block has dependencies, such as those given below, errors will be displayed.

 
Path below the block:

 

If the block was used to jump to a different flow:




Use case

After receiving a vacuum cleaner from Zylker Electronics online, the user reviewed the user guide and wished to provide feedback on a particular article. The chatbot then prompted the user to provide the URL of the specific page they wanted to give feedback on, ensuring that it accurately linked to the relevant article.

Example of the URL blocks in a flow

Feedback on a guide document:

The chatbot requests the URL of the page the user wants to provide feedback on, ensuring that the feedback is associated with the right article.

Bot prompt: Please enter the URL of the page you'd like to provide feedback on:


Input given in the builder:




GC widget's output:




After the user adds and submits the URL:



Best practices

  • Use the URL block in contexts where specific links are necessary, such as for sharing documents, referencing articles, or linking to external resources.
  • Clearly explain to users why you are asking for a URL. For example, "Please provide the URL of the page you are referring to for us to assist you better."
  • Ensure that the URLs provided by users are safe and do not pose security risks. Avoid requesting URLs for sensitive or private information.
  • After receiving the URL, acknowledge it and inform users about the next steps or actions you will take based on the provided link.
  • Provide guidance on where users can find the URL they need to share, such as from their browser's address bar or by copying it from a document.

Supported channels

The URL block is supported in the following channels:
  1. WhatsApp
  2. Telegram
  3. Facebook Messenger
  4. LINE
  5. Instagram 
  6. Business Messaging

A total of 500 blocks can be added in a flow. If you reach that count, you can use the jump block to create a new flow or delete unnecessary flows.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Button Block

                                                                                                                What is a button block? The button block is a type of choice block that presents users with one or more options in the form of buttons. This block enhances user interaction by allowing them to select their preferred option from a predefined list of ...
                                                                                                              • Configuring Webhook Block in Guided Conversations

                                                                                                                The webhook block is one of the three action blocks available in Guided Conversations. This block enables the conversation flow to interact with Zoho Desk processes or other Zoho services or third-party services. The webhook block uses APIs from Zoho ...
                                                                                                              • Components of the GC Flow Builder

                                                                                                                The GC flow builder comprises three components: Blocks Paths Variables Blocks Blocks are the fundamental units of the flow builder. A text message that you want to display, a set of options that you want the customer to choose, the step where you ...
                                                                                                              • Switching to the new help center domain URL

                                                                                                                If you have been using the Help Center without mapping your subdomain (for example, support.mycompany.com) to the default domain, this article is for you. When you sign up to use Zoho Desk, your help center's default address is a Zoho Desk subdomain, ...
                                                                                                              • Number Block

                                                                                                                What is a number block? A number block allows you to ask questions and receive answers in the form of numbers. For example, if a customer has questions about their order and needs to provide an order ID, a number block can be incorporated into the ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources