Question card - Working with a Video block

Video Block

What is a video block?

A video block allows the bot to request and receive responses in the form of video files from users. This block enhances the interaction by enabling users to provide detailed visual information, which can be particularly useful in various scenarios.

Why use the video block?

The video block ensures that the uploaded file is in an acceptable video format, providing a seamless and error-free experience for users. By incorporating this block, GC bot can handle complex user interactions that require more than just text-based communication. This also provides businesses with valuable visual data that can be used to enhance service quality and customer satisfaction.

Steps to create a video block

To add the Video block to the flow:

1. Click on the add block icon (+)
2. Choose Video under the Question Cards section.


If you try to close the block listing without saving the video block, any unsaved changes will be lost permanently.

3. Add a unique name for your block in the Block Name field.

If you enter the name of an existing block for another block, the below error will be displayed.



4. Add the Question in the question field.



5. Choose the video Format options you want your user to send the video in, then click Save.

  1. Below are the video formats that GC approves. You can deselect the formats you don't need.

  • MP4

  • 3GP

  • AVI

  • MPG

  • MOV

  • MKV 

  1. WhatsApp channel only supports mp4 and 3gp formats.




6. Adjust the existing Validation Error Message to fit the context of your video block.
7. Click the Preview block option to see how the block would be displayed to the user.
8. If you are satisfied with the output, click Save.


  • If this block is not mandatory for your user to answer, toggle on the option to Skip Block. This option is not available for flows of WhatsApp, Telegram, and Facebook Messenger channels.

  • If you want to keep this block as the end of your conversational flow, toggle on the End block option.

Video files can be either dragged and dropped or attached; and the limit should not exceed 14 MB.

Editing the video block

You can edit a video block whenever required, even after the flow is published or in the drafts section, by following these steps:

1. Open the flow and click Edit.



2. Click the Video Block, which you may have named differently.
3. Choose Edit Block from the displayed options.



4. Make the required changes to the block and click Save.



5. Click Save.
6. Publish the flow.



  • If you edit a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
  • After making changes, it is necessary to re-publish the flow for those changes to be reflected in an end user's session.
  • If a change is made to an input variable, it will be automatically updated across all flows where the variable is used. 

Copy a video block

The copy block option can be used when you need to reuse a block that you previously created. You can copy that block and add it to your flow as is, or edit it according to the requirement.

1. Click the Video Block you wish to copy.
2. Choose the Copy Block option; the block will be pasted on the clipboard.
3. When you require to paste that block, click on the Add block icon (+). 
The pasted block would appear on the block listing section and be stated as From Clipboard.
4. Edit the block if required, or simply click Paste.

  • The copied video block can be pasted multiple times. If you no longer need to paste it, you can clear the clipboard by clicking on the close icon corresponding to the clipboard option.
  • When copying an existing video block, all of its content, including variables, if any, will be copied as is. You can edit it as needed before adding it to the flow. Since the names of each block must be unique, the word '_copy' will be added to the copied blocks automatically; this can be changed if required.
  • If you have copied a block and it is in the clipboard, deleting the copied block later will also remove it from the clipboard.

Deleting the video block

1. Open the flow and click Edit.



2. Click the Video Block, which you may have named differently.
3. Choose Delete Block from the displayed options.



4. Confirm deleting the selected block by clicking Yes, Delete it.



You can use the undo option to restore a deleted block as your following action, but not otherwise.



5. Click Save.
6. Publish the flow.



  • If you delete a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
  • After making changes, you need to republish the flow for those changes to be reflected in an end user's session.

If the deleted block has dependencies, such as those given below, errors will be displayed.

Path below the block:




If the deleted block was used to jump to a different flow:


Use Case

A customer from the online store Zylker Electronics received their order but encountered an issue. They immediately visited the website and started a conversation with the bot. During the interaction, the customer reported that both the packaging and the gadget were in poor condition. The bot then requested a video to show the condition of the packaging upon arrival. The customer responds by attaching the video and is awaiting the team's analysis to provide the customer with the right solution.

Examples of the video blocks in a flow

Packaging and condition

The package is damaged on all the sides.
Bot Prompt: Can you upload a video showing the condition of the packaging of the product upon arrival?

Input given in the builder:




GC widget's output:




After the user uploads and submits the video:




The user can preview the video they have uploaded to check if they have attached the right video.

Best practices

  • Clearly explain to the user what kind of video you need and why. For example, "Please upload a short video introducing yourself for your profile."
  • Specify maximum file size limits and suggest ways to reduce file size if necessary.
  • Clearly inform users how the videos will be used and ensure compliance with data protection regulations.
  • Provide an option for the users to review and, if necessary, edit or replace the video they uploaded.

Supported channels

The video block is supported in the following channels:
  1. WhatsApp
  2. Telegram
  3. Facebook Messenger
  4. LINE
  5. Instagram 
  6. Business Messaging

A total of 500 blocks can be added in a flow. If you reach that count, you can use the jump block to create a new flow or delete unnecessary flows.



    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Offline Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal

                          Form Designer HR

                          Card Forms Food
                          Assign Forms Photography

                          Translate Forms Real Estate
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Button Block

                                                                                                                What is a button block? The button block is a type of choice block that presents users with one or more options in the form of buttons. This block enhances user interaction by allowing them to select their preferred option from a predefined list of ...
                                                                                                              • File Block

                                                                                                                What is a file block? The file block enables receiving responses in various file formats, such as videos, images, audios, and documents, allowing users to submit attachments in any required format. This block type ensures versatility in data ...
                                                                                                              • Email Block

                                                                                                                What is an email block? The email block lets you prompt users for their email addresses when asking questions. For example, if you need users to provide their email address to receive a purchased product receipt, the email block enables them to ...
                                                                                                              • Components of the GC Flow Builder

                                                                                                                The GC flow builder comprises three components: Blocks Paths Variables Blocks Blocks are the fundamental units of the flow builder. A text message that you want to display, a set of options that you want the customer to choose, the step where you ...
                                                                                                              • Fork Block

                                                                                                                What is a fork block? A fork block splits the conversation flow into two or more paths based on predefined conditions. The customer input received via a block is stored under a placeholder called "Block variables." Conversation flows can take ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources