Video Block
What is a video block?
Why use the video block?
Steps to create a video block
To add the Video block to the flow:
2. Choose Video under the Question Cards section.
3. Add a unique name for your block in the Block Name field.
If you enter the name of an existing block for another block, the below error will be displayed.Below are the video formats that GC approves. You can deselect the formats you don't need.
MP4
3GP
AVI
MPG
MOV
MKV
WhatsApp channel only supports mp4 and 3gp formats.
7. Click the Preview block option to see how the block would be displayed to the user.
8. If you are satisfied with the output, click Save.
If this block is not mandatory for your user to answer, toggle on the option to Skip Block. This option is not available for flows of WhatsApp, Telegram, and Facebook Messenger channels.
If you want to keep this block as the end of your conversational flow, toggle on the End block option.
Editing the video block
You can edit a video block whenever required, even after the flow is published or in the drafts section, by following these steps:
3. Choose Edit Block from the displayed options.
4. Make the required changes to the block and click Save.
5. Click Save.
6. Publish the flow.
- If you edit a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
- After making changes, it is necessary to re-publish the flow for those changes to be reflected in an end user's session.
- If a change is made to an input variable, it will be automatically updated across all flows where the variable is used.
Copy a video block
The copy block option can be used when you need to reuse a block that you previously created. You can copy that block and add it to your flow as is, or edit it according to the requirement.
2. Choose the Copy Block option; the block will be pasted on the clipboard.
3. When you require to paste that block, click on the Add block icon (+).
The pasted block would appear on the block listing section and be stated as From Clipboard.- The copied video block can be pasted multiple times. If you no longer need to paste it, you can clear the clipboard by clicking on the close icon corresponding to the clipboard option.
- When copying an existing video block, all of its content, including variables, if any, will be copied as is. You can edit it as needed before adding it to the flow. Since the names of each block must be unique, the word '_copy' will be added to the copied blocks automatically; this can be changed if required.
- If you have copied a block and it is in the clipboard, deleting the copied block later will also remove it from the clipboard.
Deleting the video block
3. Choose Delete Block from the displayed options.
4. Confirm deleting the selected block by clicking Yes, Delete it.
You can use the undo option to restore a deleted block as your following action, but not otherwise.
- If you delete a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
- After making changes, you need to republish the flow for those changes to be reflected in an end user's session.
If the deleted block has dependencies, such as those given below, errors will be displayed.
If the deleted block was used to jump to a different flow:
Use Case
A customer from the online store Zylker Electronics received their order but encountered an issue. They immediately visited the website and started a conversation with the bot. During the interaction, the customer reported that both the packaging and the gadget were in poor condition. The bot then requested a video to show the condition of the packaging upon arrival. The customer responds by attaching the video and is awaiting the team's analysis to provide the customer with the right solution.
Examples of the video blocks in a flow
Packaging and condition
The package is damaged on all the sides.
Bot Prompt: Can you upload a video showing the condition of the packaging of the product upon arrival?
GC widget's output:
After the user uploads and submits the video:
Best practices
- Clearly explain to the user what kind of video you need and why. For example, "Please upload a short video introducing yourself for your profile."
- Specify maximum file size limits and suggest ways to reduce file size if necessary.
- Clearly inform users how the videos will be used and ensure compliance with data protection regulations.
- Provide an option for the users to review and, if necessary, edit or replace the video they uploaded.
Supported channels
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