Renaming your Help Center Sub Domain
It is not uncommon for established companies to make a name change and start again. In fact, there are plenty of very good reasons for the same. For instance, the name no longer represents what they do; the brand has become stagnant; or for trademark and legal purposes. Often, a strategic rebrand will also incorporate a brand identity refresh starting from renaming the subdomain of your Zoho Desk Help Center.
Permission Required Users with the Support Channels administrative permission can access this feature.
Check Feature Availability and Limits
But, this brings up the following questions:
- What will happen if end users access the old domain?
- Is there a possibility to forward the links to the new domain?
- Is it possible to retain the SEO rankings of the old domain?
Well, we’ve got a solution for this too. Introducing primary and secondary domains. It’s the new way for users to migrate their Help Center from one subdomain to another while preserving the links and ranking.
What is the primary and secondary domain?
The primary domain is the main domain at which your end users access your Zoho Desk Help Center. For example, if the users should access your Help Center at any sub-domain, e.g. support.mycompany.com or care.mycompany.com, you can add it as the primary domain.
The secondary domain is the old subdomain which is no longer valid. Anyone who navigates to this secondary domain will automatically get redirected to the primary domain configured for the Help Center. You can add up to 3 secondary domains for a Help Center.
So if you want to change your Help Center domain from "support.mycompany.com" to "care.mycompany.com", you must set the former as the secondary domain and the latter as the primary domain.
How does it work?
Technically, the secondary domains are added with a server-side 301 redirection so that end users who access it will automatically get directed to the primary domain. This way, your customers receive a consistent experience while accessing links on the old domain. It also ensures that the old domain's search engine rankings are transferred to the new web address without having to start from zero visibility in search engines.
Setting Primary and Secondary Domains
Setting the primary domain and selecting which domain you want to be the secondary doesn’t take very long at all, and the effect is almost immediate. You can have up to 3 secondary domains within your Help Center, all being pointed to the Primary. Please keep in mind that you can only set verified domains as primary or secondary.
To set a primary/secondary domain:
- Click the Setup icon (
) in the top bar.
- Click Help Center under the Channels menu.
- Select a branded Help Center to view its details.
- On the Rebrand page and under the Domain section, hover your mouse pointer over the new domain and click Set as Primary.
You will notice that the old domain is automatically marked as Secondary. - Click Save.
Note:
- The above steps are only applicable to branded Help Centers.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Switching to the new help center domain URL
If you have been using the Help Center without mapping your subdomain (for example, support.mycompany.com) to the default domain, this article is for you. When you sign up to use Zoho Desk, your help center's default address is a Zoho Desk subdomain, ...Domain Mapping
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "portalname.zohodesk.com/portal". However, you can personalize this so that your customers can submit their ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...Customizing Help Center Home Page
Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom widgets, show or hide tabs and customize their appearance to keep your customers engaged with the right content at the right ...
New to Zoho LandingPage?
Zoho LandingPage Resources