Steps to debug your Google Tag Manager Configuration
Before you debug
- If you have embedded your form on a website, make sure that the form is embedded as an iframe and not using the downloaded HTML/CSS of the form.
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Make sure that you have configured Google Tag Manager only with a Google Analytics 4 property.
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Make sure that you have already configured Tag, Trigger and the required Data Layer Variables.
-
The headers are the debug steps to follow
- The content beneath each header refers to the steps to follow if the debug steps don't work
Preview the form using the form permalink and see if event is getting fired while performing the action.
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If the event is not getting fired, check if you have enabled the event on Zoho Forms end.
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Check if the domain is enabled for debugging in GTM Preview window.
Once the event is visible, click the event to see if the Tag configured is fired
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While configuring the custom event trigger, check if you have set the Event Name as given in Zoho Forms. For example: zf_submitform, or set a custom event name as zf_* and select Use regex matching.
Event
Event Name
Form View
zf_formview
Page View
zf_pageview
Onclick Fields
zf_onclickfield
Review Form
zf_reviewform
Save Form
zf_saveform
Submit Form
zf_submitform -
In the Preview mode, click the required event and click the Tag that is not getting fired to view the Tag Details.
Here, we can check the trigger that is not getting executed.
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Navigate to the Data Layer part of the event to see the data received from Zoho Forms.
After the event has fired, check in Google Analytics realtime if the event is visible
The event has fired, but the data shown in Google Analytics realtime is different from expected.
Continue with the below steps if you have your form embedded in a website, but only after you have verified the above steps.
Preview the website with the form embedded in it now and see if event is getting fired while performing the action
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