Auto-Assign to the Loan Review Team if Loan Amount > Annual Income

Auto-Assign to the Loan Review Team if Loan Amount > Annual Income

Scenario

Lets say your bank uses a personal loan application form to carefully assess high-risk loan applications where the requested loan amount is more than the applicant’s annual income.

Such applications need manual evaluation and must be assigned to the Loan Review Team for closer scrutiny (e.g., check for collateral, credit score, or special approval).

This means:

            If Loan Amount <= Annual Income,
            Then route the loan application automatically to the Auto-Processing Team.

            If Loan Amount > Annual Income,
            Then route the loan application automatically to the Loan Review Team.

Watch a quick step-by-step tutorial to understand configuring rules in this form for the scenario.


Build a form with fields for:

  • Loan Amount 

  • Annual Income 

  • Loan Purpose

Configuring Form Rules

To auto-assign tasks based on the above conditions, we configure Form Rules using conditional logic.

To configure Form Rules,
  1. In your form builder, navigate to the Rules tab.
  2. Under Form Rules, click Configure Now.


    Since this scenario requires comparing two form fields, Loan Amount and Annual Income, you willl need to use Advanced Field Rules in Zoho Forms to enable field-to-field comparisons.

  3. Click Switch to Advanced Rules.



  4. Add the first condition for comparing the loan amount and annual income.
    If Loan Amount <= Annual Income,
    Then route the loan application automatically to the Auto-Processing Team.

  5. Click Add to view the rule summary.

  6. Click + Rule in the top-right corner to add the next condition.
    If Loan Amount > Annual Income,
    Then route the loan application automatically to the Loan Review Team.
  7. Click Add to view the rule summary.

By configuring Advanced Form Rules in Zoho Forms, you can seamlessly automate task assignment based on dynamic field-to-field comparisons.

This setup ensures:

  • High-risk applications are routed to the Loan Review Team for detailed scrutiny.

  • Low-risk applications are directed to the Auto-Processing Team for quicker handling.

This not only improves operational efficiency but also ensures that critical loan decisions receive the appropriate level of attention, leading to better risk management and a streamlined loan approval process.