1. A single large location serving multiple customers: A single physical location—such as a high-rise office tower or a commercial complex—may serve multiple customers. Service requests can raise independently for each customer, but all jobs are linked to one standardized service address. This avoids duplicate address records while maintaining clear customer ownership of each request.
2. A single location with changing customers: In some cases, customers associated with a location change over time, such as tenants moving in and out of a residential complex or businesses leasing office space. Service locations allow you to continue servicing the same physical site without recreating the address for every new customer, ensuring clean address data.
   
3. In-house repairs: In a hybrid service model, organizations manage three distinct types of work: on-site field services, in-house depot repairs, and internal maintenance of their own equipment. The most efficient way to handle this is by using a single Service Location for your facility to anchor all non-field activities.

Available in Editions: All Editions

Create Service Locations 

Permission Required: Service Locations

1. From Setup
   
2. From within a Request, Estimate, Work Order, Follow Up Estimate, or Follow Up Work Order
   

From Setup 

1. Navigate to Setup > General > Service Locations and click Create Service Location.
   
   
   
   
2. Enter the address details and click Save.
   
   
   

From Within a Transaction Record

1. While adding or editing a record, click Create New in the address field.
   
   
   
   
2. Select Service Location from the Address relation dropdown.
   
   
   
   
3. Enter the address details and click Save.
   
   
   

1. Single Use Address: The address will only be used in the current record.
   
2. Service Location: This address will be added to the global list and will be available for use in other records too.
   

Using Service Locations

Manage Service Locations