A blacklist is a list of IP addresses and domains that are suspected of sending spam. Blacklist services such as Spamhaus, Sorbs, Barracuda, Spamcop, and others maintain their own blacklists. Based on the blacklists, ISPs (Internet Service Providers) and ESPs (Email Service Providers) block emails from suspected domains/IPs from entering the mailbox.
If your IP/sender address is on a blacklist, take the following steps immediately:
Avoid sending emails until you're delisted; it can be even more detrimental and cause your domain to be blacklisted by other blacklist services.
You can check your blacklist details at blacklist lookup services such as MXToolbox, DNSBL, MultiRBL, BLACKLISTALERT.org, Spamhaus, Sorbs, Barracuda, and others.
Some of the primary things that cause blacklisting of a sender domain/IP are as follows
A mailing list without proper maintenance is the root cause for a domain to get blacklisted.
A major cause for domain blacklisting is complaints. When email recipients mark an email as spam, spam filters at various levels consider the sender suspicious. If your emails have high mark as spam complaints, it can get blacklisted.
Email recipients may also report a sender domain directly to anti-spam services, or to Zoho Marketing Automation (as your emails were sent through Zoho Marketing Automation). Direct abuse complaints cause more trouble and can speed up blacklisting of a domain.
Blacklist services employ spam trap addresses to determine which senders should be blacklisted. Spam traps resemble normal email addresses, but don't respond to emails or sign up for mailing lists. Spam traps can't be identified as easily as bounces and complaints.
Remove non-opt-in and unresponsive email addresses that have been unresponsive for a long time (more than six months). There's a high chance that these idle email addresses could have become expired and got converted to spam trap addresses.
Though unsubscribes are common in email marketing, when the rate is high, anti-spam services consider it as a negative response and degrade the sender's domain reputation. This can lead to blacklisting of the domain depending on the severity of the unsubscribe rate.
When you switch from another email marketing software to Zoho Marketing Automation, you should leave behind any unsubscribed and bounced email addresses. Import hygienic mailing lists.
The following email practices can lead to a bad sender domain reputation/score:
Your leads tend to open an email only when they're sure about its sender. If not, they ignore, delete, or mark it as spam right away. Anti-spam services consider negative response from your leads and degrade your sender domain reputation. This leads to domain blacklisting.
When you send emails to subscribers after a long gap (more than 6 months), it can be hard for them to recollect who you are. This can lead to abuse complaints. We recommend you to maintain a balance in your emails.
Send regular emails to those who've shown their interest. Segment subscribers who are idle for more than 6 months. Retarget them with re-engagement emails and remove unresponsive and uninterested subscribers from your mailing lists.
Including URLs with blacklisted domains is detrimental to your emails and sender domain. Shortening URLs from public services is not advisable since it is vulnerable to spamming attacks. When you include URLs, make sure they're not under any blacklists.
If an email has a subject line that is completely different from the email content, the subscribers may feel deceived. This makes them mark it as spam, thereby leading to domain blacklisting.
Make sure your subject line, your email message, and the webpage content redirected from the URLs given in the email have related content.
If you're using a new domain to send emails, consider the following,
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