Overview  

The Delete User feature allows an organization admin to remove a user when they leave the company, ensuring they no longer have access to the organization.

Depending on the user's role and their associated responsibilities, the admin may need to complete additional steps to fully remove the user from the organization. These steps may include:

• Transferring the ownership of applications to another user

• Managing ownership of directory store integrations

• Transferring the ownership of departments to another user

• Transferring and storing application data

• Assigning the user's reportees to a new reporting manager

• Managing data on employees' devices

• Managing employees' data in Zoho People

• Managing user accounts across Zoho services

 What to expect when a user is deleted?  

• Permanent deletion: Deleting a user in Zoho One is an irreversible action.

• Access is revoked: The user will lose access to all applications under the Zoho One bundle.

• Account retention: If the user's domain-based email is hosted within Zoho One, you can choose to delete the user only from Zoho One or remove their Zoho account entirely. Deleting the account is irreversible and removes access to all Zoho services.

• Directory sync limitations: If the user you wish to delete was imported via Directory Stores, AD sync tool, or user provisioning, the user will not be removed from Directory post deletion. You must delete them manually so that the user will not be re-imported during sync.

• Impact on groups and departments: The user will be removed from all groups and departments within the organization. Any Zoho services relying on these may experience disruptions.

• License usage: The user's license will continue to be occupied until the deletion process is complete.