Adding more information about you will legitimize your profile and make users feel like they are chatting with a genuine person. A fully equipped profile will look professional and makes it easier for your operators to contact you.
The first thing users will notice when conversing with operators is their profile picture, so adding a profile picture is essential.
Users will be routed to operators based on their availability. When engaged with another visitor or taking a break, you can change your availability status.
Define the number of chat you can handle simultaneously. Your status will change to Engaged once you reach the limit. New incoming chats will not be routed to you until an ongoing chat get over.
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Make the most of Zoho CRM with these useful tips.