Configuring your Vision support email in Zoho SalesIQ portal ensures all the chats transcript are sent irrespective of department or embeds within your portal. You just have to add your Vision support email in the portal configurations of Zoho SalesIQ.
To organize your Vision operations, and to maximize the ability of your ticketing system, we have created Department based support configurations within our Zoho SalesIQ. This allows you to track the live chat based on departments and assigning it to a specify group of agents for each department, ensuring the right agent answers your every support request.
Login to your Zoho SalesIQ account.
On the SalesIQ dashboard, click on "Settings".
Go to Departments, and then choose the department that you would like to configure.
For Attended Chats - Configuring your Vision support email in “Chat Transcript” will send only the attended chat transcript for the selected department.
For Missed Chats - Configuring your Vision support email in “Missed Visitor Notifications” will send only the missed chats notification for the selected department.
SalesIQ gives you unique snippet code for each specific Signature chat embed. You simply have to copy and paste that code into your right Signature directories, to get the Signature Chat in your mails that you send.
Click on "Settings" on the SalesIQ dashboard.
Navigate to Brands > Choose a Brand > Installation > Email signature.
Copy the Signature code and paste it in your Email signature directories.
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