Common Questions
1. What is ShowTime?
Zoho ShowTime is a web-conferencing and an online training delivery tool that lets you interact and engage with your attendees in real time.
2. What are the compatible browsers supported by ShowTime?
ShowTime supports the following web browsers:
- Mozilla Firefox Version 60+
- Google Chrome Version 60+
3. How can I sign up as a new user?
To sign up as a new user:
1. Enter https://www.zoho.com/showtime/ in your web browser. The ShowTime home page opens.
2. Click > SIGN UP NOW on the top right corner of the screen and fill in the required fields.
3. Enter your Email Address and Click > Sign Up.
4. Upon successful sign up, users will receive an e-mail confirmation that will ask them to set a password.
Sign in using your other accounts:
- If you do not have an existing Zoho account, sign in using your Google/Yahoo/Facebook/LinkedIn/Twitter to use ShowTime.
- Choose the social media account you would like to sign in with.
- If you are logged in, you will be automatically connected. Otherwise, enter your Username, Password, and then click > Sign In.
5. How do I login with ShowTime when I have an existing Zoho account?
- If you already have a Zoho account, enter https://www.zoho.com/showtime/ in your web browser. The ShowTime home page opens.
- Click > SIGN IN at the top right corner of the screen and fill in the required fields.
- Enter > Zoho Email Address, password and click Sign In.
6. What are the mobile applications supported by ShowTime?
ShowTime supports mobile applications such as Presenter app and Viewer app.
- Presenter app: This app is exclusively for the trainer's which helps them to deliver and control a session from anywhere in the hall.
- Viewer app: This app is exclusively for the attendees so they can join a session and like slides, pose questions, view the current and completed slides, and rate and provide feedback about the session.
7. Is there a maximum number of attendees that can be connected?
A maximum of 200 attendees can be connected.
8. What's the size limit of presentations that can be imported?
The file size is limited to 100MB.
9. Does ShowTime support audio?
Yes.
10. What should I do if my system stops in the middle of my session?
Log in to ShowTime using an alternate laptop. You will be able resume from were you stopped. You can also restart the same system and resume your session.
11. What will happen if my WiFi goes down or if I face any other technical issues in the middle of my session?
If your WiFi goes down briefly, ShowTime tends to connect back without a hiccup. In some cases you may need to restart your session.
12. Can I request a demo / Webinar?
For demo requests, feature requests, and for any questions, write to us at support@zohoshowtime.com.
To register for an upcoming demo click here.
13. What happens to my data when your system/server goes down?
Our data centers are hosted in the most secure facilities available today. We use multiple backups to make sure that your data is always secure. Learn more about our security policies.
14. Can I cancel the invitation that was sent to my participants?
Yes, you can cancel the invitation before your trainees register for the session. If they have registered, you can deny them access to your session using the Allow/Deny toggle bar under the People tab.
15. Can I change the host of my session ?
Yes, you can assign your session to any trainer/admin in your organization anytime before launching the session.
16. Will my registrants be notified when I deny them access to the session?
No, your registrants will not be notified via email or any means when you reject their registration. However, they can see the message "The trainer has not approved your registration" when they access the Session page.
17. Can I deny access to my invited attendees?
Yes, you can deny access to your invited attendees using the Allow/Deny toggle bar under the People tab.
18. Can I alter the attendee limit?
Yes, you can alter the attendee limit anytime before launching the session.
19. Can I conduct a session without audio or video?
You must have an audio device connected in order to launch the session. However, you can choose to disable the audio feature during the session. You do not need a camera to launch a session, and this feature can be disabled during the session.
20. Can I choose to manually approve and allow registrations for my session ?
Yes, you can choose to manually approve your registrants by selecting the Manually allow registration checkbox in the Registration tab.
21. What would be minimum bandwidth requirement to conduct a session effectively?
For ShowTime to perform optimally, a minimum dedicated upload
speed of 4 Mbps is required for trainers to broadcast bandwidth
intensive content such as screenshare, video and audio. For viewers, a
minimum dedicated download speed of 2 Mbps would be necessary to receive content.
22. Can i clone/duplicate sessions in ShowTime?
Yes, you can clone training sessions. The session material, polls and registration settings will be copied to a new session. This duplication will not affect the current session settings.
23. Can participants choose to ignore the survey sent by the trainer?
Yes, if the participant does not wish to participate in a survey, they can click the X icon in the top right corner of the window to close the feedback form.
24. Where can I see the results of the survey sent by the trainer?
As an attendee, you can view the results of the customized evaluation form in the Analytics section under the Evaluation tab.
25. Can I reorder the fields when I customize the evaluation form?
Yes, you can reorder the fields as you wish anytime before you launch a session.
26. Can I allow an attendee to rejoin a session after they have been removed?
No, you cannot add an attendee back into the session once you have removed them.
27. When I remove a participant from a training, will all of my attendees receive a notification about it?
No, the notification is only sent to the participant who is removed from the training, not to any others.
28. Can I use an external drawing board as a whiteboard during a training session?
Yes, you can definitely using external devices such as IPad, Wacom etc. as a drawing board for your whiteboard. Once you setup the device, you can start drawing on them to display workflows and training content to your audience.
Here are few guidelines on how to connect common external devices:
29. Do I need to whitelist or allow any specific domains in my firewall for ShowTime to work seamlessly in my corporate network?
Here is the list of domains and ports to be given access as part of the Firewall configuration:
eu-turn1.zohoconference.com (IP - 172.104.156.139)
eu-turn2.zohoconference.com (IP - 139.162.193.48)
eu-turn3.zohoconference.com (IP - 54.77.33.195)
Port: 443 for TCP+UDP
Domains to be whitelisted for resolving the WebSocket problem:
zohoconference.com & *.zohoconference.com
Also please allow below mentioned domains to make WebSocket (wss://) connection successful from your network:
zohoconference.com
us4-msg2.zohoconference.com
us4-msg3.zohoconference.com
us4-msg4.zohoconference.com
us4-msg5.zohoconference.com
eu-turn4.zohoconference.com
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