When would I see myself using pause/ resume in Zoho Social?

Can you tell me situations where I'd have to pause/resume posts?

Please note that the pause/ resume feature is available only to the Admins in the Standard Plan and above. 

Of course! Here are two examples of social media apocalypse where you'd find yourself wishing for a pause button:

1. During an external crisis beyond your control
As a social media marketer, you'd have to be on your toes to find out what works well for your audience and what does not. You'd have to come up with interesting tweets and statuses to keep your audience engaged. Hashtags you thought a while ago as relevant and interesting could become passé in no time. But the worst is when improbable events happen during a time of crisis beyond your control. Your well-intentioned post could turn downright inappropriate overnight. And the last thing you'd want is your Brand's audience calling you insensitive. This is typically when you might want to put your posts on hold if you feel the crisis could negatively impact the Brand you manage. Resume the posts once the situation improves. 

2. During an internal crisis within your control
There's nothing wrong in using the same social handle for social media marketing and customer service but it surely doesn't help you set the right expectations for your Brand's audience. For instance, say you are facing a downtime in your service and your customers are reaching out to your Brand's Facebook wall and Twitter handle. Your scheduled posts would continue to appear on their feed while their comments and mentions might not be addressed on time. This is a situation well within your control. You might want to put your posts on hold, handle the situation by publishing relevant status updates and discuss with your team before you resume the posts. By doing so, your Brand stays relevant and won't run into the risk of being seen as unresponsive or insensitive. 

Know of any situations we've missed out? Have any pro tips to avert a social media apocalypse? Keep them coming at support@zohosocial.com.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Pause and Resume Scheduled Posts

                                                                                                        The Pause/Resume feature in Zoho Social helps you with unforeseen emergency situations when you may need to put your scheduled posts on hold. Working as an in-built crisis button, it puts all your scheduled-posts on hold with a single click until you ...
                                                                                                      • How do I pause posts for a Brand in Zoho Social?

                                                                                                        Please note that the pause/ resume feature is available only to the Admins in the Standard Plan and above. Head over to Publishing in Settings from your Home screen. Navigate to Pause Posts under Publishing Preferences. Click the Pause button. You'll ...
                                                                                                      • What happens when I pause posts for a Brand in Zoho Social?

                                                                                                        Please note that the pause/ resume feature is available only for the Admins in the Professional Plan and above. All the posts that were previously scheduled or get scheduled will be on hold until an Admin clicks Resume. If a post's scheduled time has ...
                                                                                                      • What happens when I resume posts for a Brand in Zoho Social?

                                                                                                        Please note that the pause/ resume feature is available only to the Admins in the Standard Plan and above.  You may resume your posts from any of the three places: Publishing Preferences under the Publishing tab in Settings. Scheduled Posts and ...
                                                                                                      • What does Number of Posts vs. Engagement signify?

                                                                                                        The Number of Posts vs. Engagement Card compares the number of posts on Facebook with the number of people who have engaged with the post over time.
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources