Configure a Webhook With Zoho Survey - Online Help Guide

Webhook

Trigger a webhook whenever someone responds to your survey. You can send the data you received in the callback URL to various other services. Process this data to use however you want.

To configure webhook:

  1. Click the Hub tab.

  2. Click the Triggers section.
    triggers
  3. Click Create in the Webhook section.
    webhook-create
  4. Type a name for your webhook in the Name field.
    New webhook
  5. Type the URL to be notified in the POST URL field.
    1. To configure survey responses in the request body, select the format of your request in the Request Body section:
      1. Form data - to receive the responses as form data
      2. JSON - to receive the responses in JSON format
        1. Type in a key or a name in the Name field.
        2. Click the Value dropdown to map responses and merge tags to a given name. To add direct values to your field, select Direct value in the Value  dropdown, then type in the corresponding value.
          Request body JSON
    2. To configure responses in the Query Parameter and Header sections, click Add Query Param or Add Header Data in the Query Parameter and Header  sections. respectively.
      Query Parameter and Header
      1. Type in a key or a name in the Name field.
      2. Click the Value dropdown to map responses and merge tags to a given name. To add direct values to your field, select Direct value in the Value  dropdown, then type in the corresponding value. You can use the Header section for authentication purposes such as API Key, OAuth Token, and Auth Token. And, you can map questions only in the Request Body and Query Parameter sections.
      3. Click +  to add more names and keys.
      4. Click x to remove any data you added.
  6. Click Save.

Sample JSON Data (with name)

         jsonName={  
         "singleChoice":"Agree",
         "directValue":"Zoho Survey",
         "multiChoice":[  
         "Sunday",
         "Thursday",
         "Saturday"
         ],
         "numeric":"1996",
         "email":"
         
         
         xyz@zoho.com
         ",
         "responseId":"xxxxxxxx155013"
         }
         
      

Sample JSON Data (without name)

         {  
         "singleChoice":"Agree",
         "directValue":"Zoho Survey",
         "multiChoice":[  
         "Sunday",
         "Thursday",
         "Saturday"
         ],
         "numeric":"1996",
         "email":"
         
         
         xyz@zoho.com
         ",
         "responseId":"xxxxxxxx155013"
         }
         
      

Limitations

  1. Currently, we only support POST.
  2. We don't support piped fields in the callback.

To make edits to a webhook I created:

  1. Click the Hub tab. 
    Hub
  2. Click the Triggers section. 
    triggers
  3. Click Manage in the Webhooks section. 
    webhook-manage
  4. Click webhooks-edit-icon  to make edits to your webhook. 
  5. Click the delete icon to delete the webhook you created. 
  6. Click Delete in the following popup. 
    webhook-delete-confirm
  7. Click  webhooks-sync-status-icon  to check the status of your survey's synchronization with your server or app. 

To check the synchronization status of your webhook:

  1. Click the Hub Tab.
  2. Open the webhook you have created.
  3. Click Sync Status.
  4. To check the status for each response, hover over the response and click  webhooks-sync-status-icon.



    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training


                  Zoho TeamInbox Resources




                            Zoho DataPrep Resources

                              Zoho DataPrep Demo

                              Get a personalized demo or POC

                              REGISTER NOW


                                Design. Discuss. Deliver.

                                Create visually engaging stories with Zoho Show.

                                Get Started Now











                                                      • Related Articles

                                                      • Is there an integration available with SendinBlue?

                                                        As of now, we don't support this integration. However, you can either use the Webhook integration or the Trigger function feature to push your survey data to SendinBlue. Read more here.
                                                      • Roles and Permissions

                                                        There are four roles you can create and manage in Zoho Survey: Department Admin - Department admins can access all the surveys in the departments they're part of, and can perform operations such as department, user, and role management. This role ...
                                                      • Audit Logs

                                                        Audit logs track all the relevant records of significant activities related to surveys, portals, and departments in chronological order. You can find the date and time of action along with the username and the activity in detail. However, the audit ...
                                                      • Trigger Emails

                                                        Triggers are actions or workflows that you can create from within Zoho Survey. Zoho Survey currently supports three triggers, Trigger Emails, Trigger Functions, and Webhook. You can set up automated email notifications for every survey response or ...

                                                      Resources

                                                      Videos

                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                      eBooks

                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                      Webinars

                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                      CRM Tips

                                                      Make the most of Zoho CRM with these useful tips.



                                                        Zoho Show Resources