Trident | Mail | Knowledge Base

Mail
How to change the display name for outgoing emails in Trident (macOS)?
Note: This article changing the display name for outgoing emails in the Trident desktop app (macOS). Click here for the Zoho Mail web app's help documentation. Changing the display name in Trident for outgoing emails will be available with future ...
How to enable and disable Spell Checker in Trident (macOS)?
Note: This article explores enabling and disabling Spell Checker in Trident desktop app (macOS). Click here for the Zoho Mail web app's help documentation. By default, the Spell Checker will be enabled. To disable it: In the Mail Composer, click the ...
How to switch the “From” address while sending emails in Trident (macOS)?
When composing or replying to an email, you can change the "From" address directly in the Mail Composer. This lets you choose which email address to send the message from, helping you maintain the right context for your conversations. Note: This ...
How do I make Trident the default email client on macOS?
Launch Finder and navigate to Applications. Look for Mail and open it. In the menu bar, click Mail. Select Settings from the menu list. Navigate to the General page. Click open the Default email reader drop-down. Select Trident from the list of ...
How do I limit the initial download of emails in Trident (macOS) to a specific time frame?
Downloading a limited set of emails is not yet supported. This will be available in future updates.
How do I control the offline storage settings since Trident (macOS) occupies more memory in my hard drive?
The app does not currently offer fine-grained options to manage offline storage for specific folders when email synchronization is enabled. However, the Disable Offline Mail option (Mail Account > right-click > Disable Offline Mail) will clear the ...
How do I mark all emails in a folder as "read" in Trident (macOS)?
There are two ways to mark all emails in a folder as "read" directly from the email list: Method 1 Click on the More icon located at the top ribbon of the email list. Select Mark Folder as Read from the dropdown menu. Method 2 Right-click on the ...
How do I set emojis as my email folder icons in Trident (macOS)?
Click the folder icon you would like to change. Select an emoji from the icon list that appears. To revert to the original folder icon: Right-click on the folder icon. Select Reset Icon.
How do I reorder email folders in Trident (macOS)?
Reordering email folders is not yet possible in Trident. However, you can reorder email folders from Zoho Mail web and your changes will be reflected in Trident.
How do I select multiple emails in Trident (macOS)?
To select multiple emails, you can click the sender image displayed in the email list. If the setting to show sender's photo in list view is off, you can hover over the emails and click the checkbox. Alternatively, you can also use the shortcut ...
How do I bulk delete or archive emails from multiple senders?
Right-click any email from the desired sender whose emails you wish to archive or delete. Select Scrub from the menu list. Or, multi-select emails from desired senders and select Scrub from the detail view. In the alert that appears, choose between ...
How do I attach files from WorkDrive?
Click the Attachment icon in the Mail Composer. Select Attach From WorkDrive. Browse and select the file to add to the email. Click Attach. Learn more about adding email attachments in Trident.
How do I pause email syncing?
Right-click on the email address in the Account Switcher. Select Pause Sync from the menu.
How do I access emails offline?
Right-click your email address in the Account Switcher. Select Enable Offline from the menu list.
How do I add multiple email accounts?
Click on your profile image in the top-right corner of the app toolbar. Select Preferences > Accounts > Add Account. In the Sign In page that appears, enter your email address or mobile number and click Next. Enter your password

Access your files securely from anywhere

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.