Admin Console FAQs

Admin Console

1. How can I add members to my team?

  • Access the Admin Console window and navigate to the Members tab.

  • Select Invite New Member.

  • Enter email addresses and assign roles (Admin or Member).

  • Click Invite Members.

2. How can I manage user licenses?

  • Go to Admin Console > Admin Dashboard.

  • Click Manage Subscriptions.

  • Choose Upgrade User or Downgrade User.

  • Enter the number of licenses and proceed. 

3. How can I view storage usage by Team Folder or member?

  • Go to Admin Console > Admin Dashboard.

  • Click View All Storage.

4. Can I assign the Super Admin role to a Team Admin?

Yes, by changing the email address in Profile Settings. Learn more

  • Go to Admin Console > Settings > Branding.

  • Click the existing image and upload a new logo.

6. How can I transfer files of a departing team member?

  • Go to Admin Console > Members.

  • Click More Actions on the member's name.

  • Select Delete Member and choose a recipient for the files.

7. What happens when I suspend a member?

  • The member loses access to the team account immediately.

  • Their files remain accessible to other members.

  • They can be reactivated or permanently deleted.

8. Do suspended users occupy a license?

No, suspending users frees up their license for others.

9. How can I restrict external sharing for my team?

  • Go to Admin Console > Settings > Sharing.

  • Toggle OFF "Allow files and folders to be shared outside this team".

10. How can I enable or restrict automatic file conversion?

  • Go to Admin Console > Settings > Content.

  • Toggle ON/OFF "Convert all files to Zoho WorkDrive format on upload".

11. Can I download my team's activity report?

Yes, reports are saved as CSV files in the Activities folder inside "My Folders".

12. Can I be part of multiple team accounts?

Yes, you can be part of multiple team accounts as an Admin or Member, but you can only create one team per email as the Super Admin.