1. What are the different desktop sync apps available for Zoho WorkDrive?  

Zoho WorkDrive offers two desktop apps: Sync and TrueSync.

• Sync: Downloads and backs up your WorkDrive items directly to your computer.

• TrueSync: Creates a virtual drive of your WorkDrive account without downloading files immediately, saving storage space.

Learn more

2. What operating systems are supported by these sync apps?  

• Sync: Windows, macOS, and Linux.

• TrueSync: Windows and macOS.
  
  

3. How many files and folders can I upload at a time?  

There is no limit to uploads via desktop apps. However, it is recommended to upload files and folders in multiple batches to avoid delays.

4. What is the maximum file size I can upload via the WorkDrive sync apps?  

The maximum file size depends on your WorkDrive plan:

• Starter Plan: 10 GB

• Team Plan: 50 GB

• Business Plan: 250 GB
  
  

5. How can I add files and folders to sync apps?  

You can drag and drop or copy and paste files and folders from your computer to the chosen sync folder.

6. How often are files synced?  

Files sync instantaneously whenever a new file is added or an existing file is modified.

7. What is Selective Sync in WorkDrive Sync?  

Selective Sync allows you to choose specific folders or subfolders to sync instead of syncing everything by default.

8. Why don't the overlay icons appear?  

Overlay icons may not appear due to OS-level restrictions or other technical reasons. Learn more

9. What are .zdoc, .zsheet, and .zslides extensions?  

These are Zoho format files:

• .zdoc - Writer (Documents)

• .zsheet - Sheet (Spreadsheets)

• .zslides - Show (Presentations)

Zoho format files are displayed as link files on the desktop and open in a browser when accessed.

10. What actions can be performed on files and folders?

Users can create, edit, copy, rename, and delete files and folders in the desktop apps based on their assigned role permissions in a Team Folder.

11. Can I create or delete a Team Folder using the desktop apps?

No, Team Folders can only be created or deleted via the WorkDrive web app.

12. What happens if I delete a file or folder via the desktop apps?

Deleted files and folders are removed from all connected devices and the WorkDrive web app. In shared folders and Team Folders, deletion also removes access for other users.

13. Can I change the upload and download speed on my desktop apps?  

Yes, you can adjust the upload and download speeds in Settings > Preferences > Bandwidth.

14. How do the desktop apps use my computer storage?  

• Sync: Stores synced files locally, except for Zoho format files, which are saved as link files.

• TrueSync: Does not download files by default. Files are temporarily downloaded when accessed and remain until the app is closed. Users can manually save files for offline access.
  
  

15. What happens if the desktop apps detect a virus in my file?  

All files are scanned for viruses upon upload. Infected files are not synced. If a file is incorrectly flagged, contact support at support@zohoworkdrive.com.

16. How many computers can I link to a single WorkDrive account?

A WorkDrive account can be linked to up to 20 computers.

17. How many accounts can I link to a single computer using TrueSync?

TrueSync allows up to 3 WorkDrive accounts on the same computer. Learn more

18. Where are WorkDrive files located on my computer?  

• Sync: Default location - User Profile > Zoho WorkDrive (Team name). You can change this location in Settings > Preferences > Account > WorkDrive location.

• TrueSync: Mounts a virtual drive (Z:/ by default) with files stored in User Profile > WorkDrive TrueSync.
  
  

19. How secure is Zoho WorkDrive for Desktop?  

Zoho WorkDrive employs SSL encryption, AES-256 bit encryption, and multiple security layers. A dedicated security team ensures data synchronization remains secure.

20. Can I use an external drive or network folder as my sync folder?  

• Sync: Yes, but it may cause syncing delays.

• TrueSync: No, external/network drives are not supported.
  
  

21. Can I keep the Sync folder inside another app folder like Dropbox or Google Drive?  

No, placing the WorkDrive folder inside another app's folder may cause syncing issues.

22. Can I use an external hard drive or USB drive to sync WorkDrive files?

23. What happens when I disconnect a computer?  

• Sync: Already synced files remain on the computer and WorkDrive web app.

• TrueSync: Files and folders are removed from the computer.
  
  

24. Can I access files and folders after uninstalling the desktop apps?

• Sync: Yes, previously synced files remain accessible.

• TrueSync: No, all WorkDrive files become inaccessible from the desktop after uninstallation.