Change "From" Address for Mail Merge Emails in Zoho Writer

How to customize the sender email address in mail merge

Overview  

By default, Zoho Writer uses your primary email address (the one that you used to log in) to send emails during a mail merge. If you would like to send emails from a different email address, such as a secondary email or a group alias, you can change the "From" address during merge setup.

Prerequisites  

Make sure you have:
  1. Added and verified a secondary email address in your Zoho account
    (OR)
  2. Created a group alias in Zoho Mail with "Send As" permission
  3. Selected the Merge & send via email option while setting up mail merge in Zoho Writer

Steps

  1. Go to Zoho Accounts.
  2. Go to Profile > Email Address, and click Add Email.
  3. Enter your secondary email address or the group email alias, and complete the verification process using the link sent to your email address. If you don't have a group alias, go to Zoho Mail Groups to create one.
  4. Open the desired merge template, go to the Automate tab > Merge Output Settings, and select Merge & send via email.
  5. In the Email Merged Document window, click the dropdown arrow in the From address field, and select the secondary email address or the email alias.
  6. Configure the other email settings, and click Save.

Troubleshooting

Error/Symptom: : I've selected my e-mail as the sender, but the recipient gets the email from Writer notification@zohowriter.com.
Possible Cause: DKIM records have not been configured for your domain in Zoho Writer, so the system defaults to sending emails from Zoho Writer’s notification address.
Solution: To send emails from your own email address, you need to configure DKIM records with Writer. Kindly check the information on this page and let us know if there is any further assistance required.

Error/Symptom: The secondary email or group alias isn’t showing in the From address list
Possible cause: This could be because your secondary email address hasn't been added to your Zoho Account settings.
Solution: Ensure you add and confirm your secondary email address in your Profile in Zoho Account settings.

Error/Symptom: Group alias is missing
Possible cause: This could happen if you don't have the necessary permissions for the group, or if it is not part of the same Zoho organization.
Solution: Confirm that the group alias is part of the same Zoho organization and verify that you have the necessary permissions to use the group email alias to send emails.

Error/Symptom: I am not able to set my secondary email address or group email alias created in GMail or Outloook in the From address list in Writer merge templates
Possible Cause: You cannot use non-Zoho Mail email address in Writer's merge templates.
Solution: Create a secondary email address or a group email alias in Zoho Mail and use it in the Writer merge template.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • What is DMARC policy? How to add DKIM records for my domain in Zoho Writer

                                                                                                                          What is DMARC? DMARC, or Domain-based Message Authentication, Reporting, and Conforming, is the latest protocol for preventing potential phishing attacks. It standardizes how email receivers perform email authentication, and provides senders with ...
                                                                                                                        • Finish Merge

                                                                                                                          Finish Actions Email Notifications You can enable email notifications to get notified when the merge is initiated and completed. You will receive an email as shown below, once the merge is initiated with a link to track the status of the merge ...
                                                                                                                        • How to set up mail merge for sending Offer Letters using Zoho Writer?

                                                                                                                          Offer Letters can be created and sent out in bulk automatically in minutes. Follow these steps to create a template and send the offer letters in a few clicks using Zoho Writer's mail merge. Here are the steps: Create a blank document in Zoho Writer. ...
                                                                                                                        • Zoho Mail Extension for Writer

                                                                                                                          Zoho Mail is a simple yet powerful collaborative communication platform for businesses of all sizes. The Zoho Mail extension integrates seamlessly with Zoho Writer and allows users to instantly share the desired content as an attachment. Steps to ...
                                                                                                                        • How to send digital certificates using Writer's mail merge?

                                                                                                                          Zylker Academy rewarded those who completed a course successfully with a Digital Certificate. Zylker Academy chose Zoho Writer's mail merge to accomplish this in minutes. Follow these steps to automate the process and send out certificates in bulk ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources