Businesses that maintain a clear brand identity across all communications can build stronger relationships with their customers. To help businesses with their branding efforts, Zoho Sign offers the option to add a company logo and fully customize emails that are triggered during signature collection and other events.
- Changing the organization logo
- Customizing the email templates
- Customizing the legal disclosure
- Custom landing pages
- Sending emails from your domain address
Now, let's see how you can customize your organization details and email templates in Zoho Sign. Please note that only admins can make these customizations.
Changing the organization logo
Once you have created your Zoho Sign account, you can set your organization details, such as the company address and company logo.
To do so;
- Hover over the Settings tab and select Organization details.

- Enter the organization details in the form fields. To upload your company logo, click the Upload option under Logo.

- Select the logo image from your local drive and click Choose.
- Use the editor options to resize, crop, rotate, or zoom in on your logo if necessary.
- Click Use to upload the logo.

- Once all the fields are filled, click Save.

Customizing the email templates
Available from Professional edition
Customizing Zoho Sign's email templates will help you share your unique brand identity.
Enabling email templates customization
Email templates can only be customized when the related setting is enabled.
- Hover over the Settings tab and choose Email templates.

- Toggle Enable customization to ON.

Select the language in which you would like to customize the email template.
Note: To make the selected language the common language for all emails sent by your organization's Zoho Sign users, select the Set as common language check box. You can customize the email template for multiple languages and use based on the signer's vernacular preference.- Under Choose a template, select from the list. Zoho Sign allows you to edit the following templates:
- Sign a document
- Approve document
- In-person document signing
- Assign document to someone else
- View a document
- Document completed (with attachment)
- Document completed (with download link)


- Click Edit template in the top right corner to customize the email's subject, header, message, header color, and button color.

- The following tags can be used for email template customization:
$DOCUMENT_NAME$ for the name of the document
$ORG_NAME$ for the name of the organization
$SENDER_NAME$ for the sender's name
$SENDER_FIRST_NAME$ for the sender's first name
$SENDER_LAST_NAME$ for the sender's last name
$SENDER_EMAIL$ for the sender's email address
$RECIPIENT_NAME$ for the recipient's name
$RECIPIENT_EMAIL$ for the recipient's email address
$EXPIRY_DATE$ for the expiry date of the document
$NOTE$ for the public note or message to all the recipients
$PRIVATE_NOTE$ for the private note to the recipient
$LOGO_URL$ for adding organization's logo - Click Save, and repeat steps 3-5 if you'd like to add other languages.

Customizing the legal disclosure
The organization administrator can customize the legal disclosures, which state the legal value of the electronically signed document and the signer's responsibility. Otherwise, Zoho Sign's default legal disclosure will be sent to signers.
Please note that the legal disclosure will appear as "Electronic Record and Signature Disclosure," and the user must agree to the terms in order to start signing the document. This legal disclosure will be part of the certificate of completion as well.
To set custom legal disclosures:
- Hover over the Settings tab and select Legal disclosures.

- Toggle the Custom legal disclosure option to ON.

- In the textbox, edit the legal disclosure based on your organizational needs.
- Click Save.
Custom landing pages
Available from Enterprise edition
Provide a better signing experience for your signers with custom landing pages. This feature allows you to redirect signers to a specific URL after they sign the document.
To enable custom landing pages:
- Hover over the Settings tab and select Account Settings.

- Click the Recipient experience tab.

- Select the check box next to Allow redirection to custom landing pages.

- Once enabled, you can set your custom redirection links.
- Click Save.
Sending emails from your domain address
You can now send Zoho Sign emails from your own email domain; either from your organization's email address or your own email address. This adds authenticity to the communication you send to your signers. However, we recommend verifiying your email domain ownsership to prevent the recipients' mailboxes from thinking your email address is being impersonated.
Know more about verifyinh email domain ownership to send emails from your domain here