Sandbox in Zoho Sign
Available in Enterprise edition and in all data centres. Will be enabled in your account on request
As document workflows grow more intricate—with multiple signers, templates, integrations, and automations—even minor changes can affect critical business processes. Testing changes directly in a live Zoho Sign account can waste valuable time, credits, and resources—and cause disruptions to signing workflows that growing organizations simply can’t afford. That’s where Sandbox comes in.
What is Sandbox in Zoho Sign, and why do you need it?
Sandbox in Zoho Sign is a secure, isolated environment that allows you to test, experiment, and fine-tune your digital signature workflows without affecting your live account. It mirrors your production setup, allowing you to safely validate configurations, integrations, and document workflows in real-world scenarios.
With Sandbox in Zoho Sign, you can:
- Test new templates, API workflows, integrations and field placements.
- Try out features and integrations that might consume credits in live account.
- Identify and fix errors before they reach your live signing processes.
- Once everything works as expected, you can confidently make changes in your production Zoho Sign account.
How to create a Sandbox environment in Zoho Sign
This action can only be performed by administrators.
- Contact support@zohosign.com to have this feature enabled in your Zoho Sign account.
- Once done, from your Zoho Sign dashboard, hover over Settings and click Developer settings listed under Admin.
- From the side pane, click Sandbox.
- Enter a name for your sandbox organisation and click Create.
- Click Open Sandbox to access your Sandbox environment.
For one Zoho Sign organization account, only one Sandbox environment can be created. One user can be a part of a maximum of ten Sandbox environments.
Criteria and restrictions for using Sandbox in Zoho Sign
- A Sandbox environment can be used for testing for a maximum period of two months. Please contact support@zohosign.com if an extension is required.
- A user can store up to 100 documents at any given time in the system. This includes documents in the Trash.
- A maximum of 200 documents (including Sign Forms and Bulk Send) can be sent in a month.
- In the Sandbox environment, purchasing Zoho Sign credits is not required for documents submitted via APIs, Sign Forms, Bulk Send, integrations, and other supported methods.
- Users and recipients in the Sandbox environment must have a verified email address.
- Every document sent using the Sandbox environment will include a watermark, similar to the one present in a Zoho Sign trial account.
- Other paid features, such as cloud storage integrations, will not work in the Sandbox environment since credits cannot be purchased. However, upon request, we can provide up to 100 credits so you can try out these features.
- The Sandbox domain is different: signsandbox.zoho.xxx. The Sandbox environment can be accessed only from the Sandbox domain, and vice versa. To test API features in the Sandbox environment, only the Sandbox domain must be used.
- The default From email address for the Sandbox environment will always be: notifications@sandbox.zohosign.com.
- Up to five webhooks can be added in a Sandbox environment.
- Automatic cloud backup is not supported in the Sandbox environment.
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