Zoho TouchPoint - Frequently Asked Questions
1. What is Zoho TouchPoint?
Zoho TouchPoint is a digital identity and engagement platform that lets you create NFC business cards, QR codes, email signatures, and other digital touchpoints. You can route each touchpoint to a customizable landing page and track how your audience interacts with it.
2. What can I do with the NFC card?
The NFC card lets you instantly share your profile, contact details, or any landing page created in TouchPoint. Simply tap the card on an NFC-enabled phone, and it opens your chosen page. No app needed for the recipient.
3. How do I order an NFC card?
To order an NFC card, you need NFC credits.
1 NFC credit = 1 NFC card
You can purchase NFC credits anytime from the Zoho Store. Once you have credits, simply choose and complete your card design in TouchPoint and place the order.
4. What are NFC credits? Why do I need them?
NFC credits are prepaid tokens that allow you to order NFC cards inside Zoho TouchPoint. They ensure a smooth and predictable ordering process. You must have at least one NFC credit in your account to place a new card order.
5. Where can I buy NFC credits?
You can purchase them directly from the Zoho Store using your Zoho account as an add-on to your subscription. Credits are added instantly and will be visible inside your TouchPoint dashboard.
6. Can I track how people interact with my NFC card?
Yes. TouchPoint shows detailed analytic, such as taps, page views, form submissions, and link click, so you know how your card is performing and who is engaging with your content.
7. Can the captured data be pushed to Zoho CRM?
Absolutely. All leads and interactions collected through your TouchPoint pages can be automatically pushed to Zoho CRM for further nurturing. This ensures your sales team has up-to-date lead information without any manual entry.
8. Do recipients need an app to view my profile?
No. Anyone can access your shared profile or landing page directly in their mobile browser. No apps or downloads required.
9. Can I edit my details after my NFC card is printed?
Yes. Your NFC card doesn’t store the details itself. It simply points to your TouchPoint profile. You can update your information anytime, and the same card will always show the latest version.
10. Is there a limit to how many touchpoints I can create?
This depends on your subscription plan. You can create multiple touchpoints such as digital profiles, lead forms, appointment pages, QR codes, and more based on your plan limits.
11. Can I use TouchPoint even without ordering an NFC card?
Yes. You can use QR codes, digital links, and email signatures without any NFC card. NFC is optional but adds a premium, tap-to-share experience.
12. Who should use Zoho TouchPoint?
Although a smart customer interaction can be a great marketing strategy for every professionals and businesses; Zoho TouchPoint is ideal for anyone who shares contact info frequently; for instance, sales teams, real estate professionals, consultants, freelancers, recruiters, business owners, and event/networking teams.
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