Call transcrition working for ringcentral?
I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works.
Searching the community for "Call Transcription" returns nonrelevant posts from 8 years ago, when someone asked about it. Relevance erodes with time.
Has anyone had any success implementing this feature?
I have spent entirely too much time on this. I wish I could get back the 2 hours I have spent. I feel defeated and barely have the energy to write this. I place this out here for your reading. I don't expect to receive any helpful info from Zoho. Do you remember when Zoho support was good? You could call them before 9 AM, and the person answering would know how to solve your problem. I miss old Zoho support. This is not the same company that I started working with in 2016. I see you can get paid support, but why? Do you get to talk to people who can help you?
I don't understand how I keep losing features and access to other apps. I keep paying, and Zoho keeps taking them away.
FYI: Zoho is the Zoho phone service. It is horrible, by the way. The call quality is poor, and the sound is jumbled or breaks up. If you are already frustrated with the CRM, the phone call you receive will only make it worse.
Zoho was great. I don't know what happened.
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Zoho CRM's sales trend and sales follow-up trend dashboards are now customizable
Dear Customers, We're here with good news! Sales trend and sales follow-up trend are two system-defined dashboards that help you understand trends and anomalies in your sales outreach and conversion efforts. They use Zia's intelligence to identify patternsIntroducing Multiple Sandbox Types and Support for Module's Data Population
Register here for the upcoming Focus Group webinar on Multiple Sandbox | Help documentation to learn more about the new enhancements Hello everyone, Sandbox in CRM is a testing environment for users to create and test new configurations like workflowGood news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesVoC in Zoho CRM is now data savvy: Explore response drilldown, summary components and participation in CRM criteria
VoC has all the goods when it comes to customer intelligence—which is why we're constantly enhancing it. We recently added the following: A customer drilldown component that shows you the list of prospects and customers behind a chart's attribute ExpandedWrapping up 2025 on a high note: CRM Release Highlights of the year
Dear Customers, 2025 was an eventful year for us at Zoho CRM. We’ve had releases of all sizes and impact, and we are excited to look back, break it down, and rediscover them with you! Before we rewind—we’d like to take a minute and sincerely thank you
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