Filtering/Sorting in Zoho Desk is VERY LIMITED

Filtering/Sorting in Zoho Desk is VERY LIMITED

When I am on a view in zoho looking at all my tickets, I can only filter and sort by standard Zoho fields. I have a lot of custom fields that our customers answer. I want to be able to filter and sort a view based on these. Please note that above are all the fields I can sort by. But notice that I have a column for "System/Appliance with Issue." Why can't I just sort/filter by this column. This is very limited functionality. Please enable the ability to filter and sort a view by custom fields/columns that are displaying in that view.

Here are the fields that I can filter by (all Zoho standard fields):


Here are all my actual columns for that view. Why can't I sort/filter by these???

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